Sr. Account Manager - Commercial Large

Job Summary
Acrisure is seeking a Senior Account Manager to join our growing team. The Account Manager is the primary day‑to‑day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery. The position handles large complex cases and requires candidates to be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Responsibilities

Manages overall team operations, client coordination, and customer service delivery, including coordinating, coaching, and prioritization assistance with Account Associates and reviewing and managing the overall workload.

Leverages knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members.

Assists Producers and Account Executives with client service commitments.

Ensures service standards are met, trends are identified, and process improvements are implemented on the team.

Functions as day‑to‑day customer contact, troubleshoots issues, and helps clients make well‑informed decisions that position clients for success.

Manages new business and renewal processes, overseeing day‑to‑day client changes.

Accountable for client service delivery through high and/or increased client retention, rounding of accounts, referrals, and uneventful renewals.

Ensures pre‑renewal information is sent out within service standard and follows up with clients for timely response on pre‑renewal information and insurance market quotes.

Manages renewal marketing plans with Producers and Service Teams, ensuring everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposals/deliverables for the Producers and Service Teams to utilize at client renewal meetings.

Reviews quotes for accuracy against supporting documents and negotiates additional coverage/price with the underwriter.

Completes renewal bind processes and checklist quickly and accurately, ensuring all aspects of the renewal are completed and documented within the file.

Ensures the file is accurately documented to minimize E&O exposure and to allow quick response to client requests.

Qualifications

Current Insurance License in Property & Casualty and/or Health & Life for the state in which your agency office is located.

Experience in Management Liability/Executive Risk – Directors & Officers and crime.

Proficient in P&C knowledge.

Ability to work toward a professional designation.

Comfortable in an electronic environment with strong computer skills.

Strong working knowledge of Word, PowerPoint, and Excel.

Excellent people skills and ability to work well in a team environment.

Excellent verbal and written communication skills.

Strong organizational skills and attention to detail.

Education and Experience

High school diploma (college preferred).

Bachelor’s Degree in a Business or related field or equivalent relevant experience.

A minimum of 5 years of experience within the insurance industry or business‑related experience.

Benefits

Competitive compensation.

Generous vacation policy, paid holidays, and paid sick time.

Medical, dental, and vision insurance (employee‑paid).

Company‑paid short‑term and long‑term disability insurance.

Company‑paid group life insurance.

Company‑paid Employee Assistance Program (EAP) and Calm App subscription.

Employee‑paid pet insurance and optional supplemental insurance coverage.

Vested 401(k) with company match and financial wellness programs.

Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options.

Paid maternity leave, paid paternity leave, and fertility benefits.

Career growth and learning opportunities.

Equal Opportunity Employer
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Accommodations
We provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need assistance with the application process, please email leaves@acrisure.com.

California Residents
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy at www.Acrisure.com/privacy/caapplicant.

Welcome, your new opportunity awaits you.

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