Customer Specialist in Training

6157 - Victorville - 14795 Civic Drive, Victorville, California, 92394

Position Overview
As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer‑first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands‑on learning in a fast‑paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.

Role Responsibilities

Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.

Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.

Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.

Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.

Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.

Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.

Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

Strong communication skills with confidence in representing CarMax and its products.

Ability to build lasting relationships and create win‑win solutions for customers.

Demonstrated integrity, respect, and teamwork in a fast‑paced environment.

Skilled in balancing customer needs with business goals and following processes accurately.

Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

High School Diploma or equivalent and a valid driver’s license.

Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

Sales or customer service experience in retail or similar environments.

Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Hourly Rate
$20.60 - $30.90

Benefits
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

EEO Statement
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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