Digital Account Executive

Digital Account Executive
Digital Banking Account Executive at Fiserv manages digital channels and electronic payments relationships with clients across North America. Acts as advocate and ambassador for financial institutions using Fiserv’s best‑of‑breed solutions to better serve their consumers. Commits to exceeding performance results for both clients and Fiserv, contributing to a high‑performing team and showcasing reference ability, retention through renewals, and growth in product adoption and usage.

Responsibilities

Manage a regular meeting cadence with each client in your territory, both onsite and remotely.

Educate clients on Fiserv happenings and our impact on their organization.

Create an easy environment for clients to interact with and communicate with you and Fiserv.

Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction.

Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.

Coordinate team education on Digital Channels and Electronic Payments products as needed.

Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.

Support client visits and conferences and ensure billing accuracy.

Responsibilities listed are not intended to be all‑inclusive and may be modified as necessary.

Qualifications

Experience in client relationship management, service delivery, and/or sales to C‑Level executives.

Experience in electronic banking, mobile banking, and/or payments.

Bachelor’s degree, and/or equivalent military experience.

Preferred Experience

Experience with eCRM software such as Salesforce.

Working knowledge of Fiserv account processing products, online banking products, and business units.

Experience with Fiserv systems or applications.

Additional certifications in banking or financial technology fields.

How you'll work

This role requires use of a computer and audio equipment.

Sponsorship
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well‑being.

Paid holidays and generous time away policies.

No‑cost mental health support through Employee Assistance Programs.

Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

Eight Employee Resource Groups to foster a collaborative culture and expand your network.

Unparalleled professional growth with training, development, and internal mobility opportunities.

Medical, dental, vision, life, and disability insurance options available from day one.

Retirement planning and discounted shares with the Employee Stock Purchase Plan.

Tuition assistance and reimbursement program.

Paid parental, caregiver, and military leave.

Salary Range
Salary Range $59,500.00 – $126,600.00. These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ. For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

Equal Opportunity
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Veteran
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

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