Sr. Category Manager, Janitorial Services

Job Title
Sr. Category Manager, Janitorial Services

Job Description Summary
We are seeking a highly knowledgeable and experienced Janitorial Services Program Manager. The ideal candidate will possess deep expertise in janitorial services, including pricing strategies (to ensure cost‑effective solutions without compromising quality), cleaning methods, products, and knowledge of industry best practices and emerging trends to continuously improve janitorial services. This role involves providing expert guidance and strategy, developing program materials, and developing a robust preferred supplier program. The role requires strong leadership, excellent organizational skills, the ability to manage multiple projects simultaneously, and the ability to consult and understand C&W business units and our client’s needs.

This role is instrumental in delivering value to Cushman & Wakefield’s clients through leveraging the Company’s aggregated spend across the client base in order to negotiate best‑in‑class rates and contractual terms and conditions at the individual client property level. The Janitorial Program Lead may accompany Cushman & Wakefield executives on new client pitches and existing client quarterly business reviews to highlight the bottom‑line benefits that our group delivers. The Janitorial Program Lead will also work with Marketing to develop methods to highlight their capabilities and category accomplishments to clients by drafting white papers and updating internal and external Cushman & Wakefield website platforms.

Responsibilities
Leadership

Creates a working environment that encourages high performance and innovation.

Becomes a trusted advisor and subject matter expert within the janitorial category.

Flexibility, adaptability & conflict resolution to enable the delivery of procurement and client account goals.

Promotes compliance with C&W’s code of conduct and DRIVE Values.

Navigates a matrixed organization where stakeholders are in different business lines, functions or projects.

Category Management

Establishes category plans and strategy to ensure the right solution for C&W business lines.

Works with procurement business partners and service line leadership to align category management vision with service line and procurement priorities.

Drives EBITDA growth through C&W’s preferred suppliers.

Analyzes current janitorial procedures and equipment to identify areas for improvement, efficiency gains, and cost reduction opportunities. Incorporates industry best practices into category delivery.

Utilizes demand planning to target value from supplier agreements.

Monitors preferred supplier utilization, builds roster to ensure capability to deliver across the service line portfolios, and monitors performance to ensure capability to meet account needs.

Develops and understands data analytics, mining data to drive in‑depth analysis of client 3rd party spend.

Ensures effective commercial arrangements.

Business Influence

Serves as a point of contact for questions and concerns related to janitorial services.

Partners with MRO supplies category leader to enable janitorial supplies (jan/san) strategy.

Develops and delivers comprehensive training programs for C&W and our clients, covering best practices, safety protocols, and new equipment/technologies.

Communicates preferred supplier metrics and helps the business drive greater adoption of the preferred supplier network.

Maintains strong relationships with business units and the category management team.

Drives for results by consistently achieving goals in a timely manner.

Develops and delivers communications with clarity and impact, ensuring consistent messaging.

Encourages creation and brings new best‑in‑class ideas and approaches to the table for developing and executing category strategies and working within the supply market to ensure Cushman & Wakefield meets or exceeds their objectives.

Works cross‑functionally with other departments including Legal, Finance, Operations, TDS, HR, Project Management, etc. for delivery of category strategies.

Continuous Improvement/Change Management

Strong problem‑solving skills utilizing continuous improvement techniques.

Utilizes change management techniques to drive the development and utilization of a preferred supplier program.

Qualifications

Bachelor’s degree in business or a related field preferred.

10+ years of janitorial industry and operational experience.

Professional certifications preferred e.g., Certified Custodial Technician (CCT), Green Masters Certification or evidence of continued professional growth.

Deep knowledge of janitorial practices: extensive experience in pricing models, cleaning techniques, equipment, and chemical usage.

Knowledge of effective supplier risk management techniques.

Training and instructional skills: ability to effectively train and mentor others.

Problem‑solving and analytical skills: ability to identify and resolve issues related to cleanliness and cleaning equipment.

Communication skills: ability to communicate effectively at all levels of an organization.

Organization and time management: ability to manage multiple tasks and deadlines effectively.

Safety knowledge: understanding of safety regulations and procedures related to janitorial operations.

Capacity to develop innovative strategies and solutions, creative problem solver.

Contract negotiation and ongoing management skills.

Continuous improvement.

Personal flexibility.

Independent worker, self‑starter.

Organizational savvy.

Innovativeness.

Effective communication & presentation skills.

Decision making & crisis management; business influence, interviewing and active listening.

C&W DRIVE Values: Driven, Resilient, Inclusive, Visionary and Entrepreneurial.

Benefits & Compensation
Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work. The company offers a competitive pay range that may vary depending on geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation for the position is: $134,300.00 – $158,000.00.

Equal Opportunity Employer
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

Accommodation Disclosure
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at

1‑888‑365‑5406

or email Accommodations@cushwake.com.

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