Overnight Account Manager, Janitorial Services

Overview
The Account Manager of Janitorial Services is responsible for overseeing janitorial operations across assigned client accounts. This role ensures high-quality service delivery, client satisfaction, and efficient team management. The Account Manager acts as the primary liaison between the client and the janitorial team, ensuring all cleaning services meet contractual obligations and exceed expectations.

Schedule
Monday - Friday 4:00 PM, - 1:30 AM

Compensation
$63,0000.00 - $65,000.00 /annual salary (DOE)

401(k)
You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre‑tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefits
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities
Client Relationship Management

Serve as the main point of contact for assigned clients.

Conduct regular check‑ins and site visits to ensure satisfaction.

Address and resolve client concerns promptly and professionally.

Team Supervision

Hire, train, and manage janitorial staff and supervisors.

Schedule and assign work to ensure coverage and efficiency.

Conduct performance evaluations and provide coaching as needed.

Operational Oversight

Develop and implement cleaning schedules and quality standards.

Monitor supply usage and manage inventory.

Ensure compliance with safety and sanitation regulations.

Quality Assurance

Perform routine inspections of facilities.

Maintain documentation of inspections, incidents, and corrective actions.

Implement continuous improvement initiatives.

Administrative Duties

Prepare reports on account performance, staffing, and budgets.

Manage payroll, timekeeping, and employee records.

Coordinate special projects and seasonal deep cleaning efforts.

Qualifications

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

2+ years of experience in janitorial or facilities management.

Strong leadership and team management skills.

Excellent communication and customer service abilities.

Proficiency in scheduling, budgeting, and reporting tools.

Ability to work flexible hours, including evenings or weekends as needed.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

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