Sales Coordinator

Resorts World OMNI
1601 Biscayne Blvd
Miami, FL 33132, USA

The Sales Coordinator position provides clerical and administrative support to the Directors and Managers in coordinating and disbursing information related to sales and service, while maintaining and/or learning Delphi. The role supports any area of the Sales division, including Group Sales, Business Travel Sales, the Director of Sales & Marketing, and Delphi Systems, Marketing.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide general support to the Sales, Catering, and/or Marketing leaders from the clerical/administrative perspective.

Maintain general organization and efficiency within the office, including file maintenance, general paperwork, office supply inventory, VIP guest gifts, and general office ambience.

Respond in a professional and timely manner to any guest/client inquiries/requests that may come to the Sales division.

Merge contracts, proposals, etc. within Delphi, and perform any necessary data entry in Delphi, Microsoft Word, Excel, Outlook, or any other related program.

Prepare, assist with execution, and follow up on site visits, including liaising with other departments to ensure that all necessary materials are in place and distributing necessary communication throughout the hotel regarding site visits.

Attend daily sales business review meetings and assist with disseminating information shared in the meeting to all necessary parties.

Anticipate needs for upcoming FAM trips, site inspections, group arrivals, VIP arrivals, etc., being proactive to ensure forthcoming requests are completed in advance.

Anticipate customer needs and assist with answering questions and providing solutions.

Conduct hotel tours and site inspections as required.

Prepare all monthly sales reports, including but not limited to revenue management, booking analysis, and incentive calculation reports for individual and team production, submitting accurate reports in a timely manner.

Other duties and responsibilities may be assigned.

PERSONAL EFFECTIVENESS

Projects and assignments are completed thoroughly, professionally, and with care.

Adjusts to high-pressure conditions and is open to change.

Consistently maintains a positive demeanor.

Assumes responsibility for personal growth and development.

Conducts himself/herself professionally at all times, setting standards for all associates.

Employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties.

WORK EXPERIENCE & EDUCATION REQUIREMENTS

High school diploma or GED; 1 year’s experience in sales and marketing, guest services, front desk, or a related professional area.

Hotel experience preferred.

Must possess computer skills, including but not limited to use of Microsoft Word, Excel, and Delphi.

Advanced knowledge of sales skills, revenue management, training, and motivation of peers.

Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and the public.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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