Community Engagement Specialist II

Overview
Full‑time hours required for approximately three months with the opportunity to transition to the Elderwood Network at project completion.

Support Complex Patients in the Community. If you have experience supporting medically complex or vulnerable populations and are interested in expanding your impact beyond traditional bedside care, this opportunity offers a unique way to apply your clinical experience in a community health and care coordination environment.

Salary: Starting at $29.16 per hour.

Special Project Opportunity

This role supports a full‑time community health initiative with Elderwood IPA for approximately three months.

Following the project, employees may have the option to transition into per diem LPN opportunities through Elderwood Staffing Solutions, Elderwood’s internal float pool serving facilities throughout Western New York. These roles offer flexible scheduling and the ability to pick up shifts ranging from occasional coverage to part‑ or full‑time hours.

Responsibilities
What You’ll Do as a Home Health Aide:

Community & Member Support

Conduct in‑home and community visits to assess member safety, stability, and overall well‑being.

Identify and document changes in member condition, environment, or service effectiveness.

Help address social determinants of health (SDOH) by connecting members to community resources.

Promote member education, engagement, and independence in managing their care.

Communicate observations and concerns to Care Managers and interdisciplinary teams.

Care Coordination & Clinical‑Adjacent Support

Assist with documentation review to support care planning, audits, and quality initiatives.

Support gaps‑in‑care identification and follow‑up.

Participate in care coordination workflows and escalation processes when concerns arise.

Monitor member satisfaction and service delivery concerns.

Quality & Operational Support

Participate in audit readiness activities and quality improvement initiatives.

Review dashboards and reports to identify trends and service gaps.

Assist with data validation and quality follow‑through.

Provide operational support across Care Navigation and Quality teams as needed.

Documentation & Professional Practice

Maintain accurate documentation in the electronic medical record (EMR).

Follow HIPAA, Medicare, and Medicaid compliance requirements.

Adhere to safety protocols during community visits.

Participate in team meetings, case reviews, and required training.

Qualifications

Minimum two years of experience working with complex healthcare populations.

Experience supporting Medicare, Medicaid, MLTC, or similar populations.

Experience working with frail, elderly, or chronically ill individuals preferred.

Comfortable conducting home and community visits.

Reliable transportation required.

Experience using EMR/EHR systems.

Bilingual (English/Spanish or other languages) preferred.

Fluency in reading, writing, speaking, and understanding English at an intermediate or more advanced level.

Equal Opportunity Employer Statement
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

#J-18808-Ljbffr