Senior Content Designer

Senior Content Designer

H&R Block is looking for a Senior Content Designer to reinvent our digital experiences empowering customers.
The Senior Content Designer is an essential role in transforming our brand from seasonal tax prep to a year-round financial services provider. You might call yourself a content strategist, UX writer, information architect, product writer, or something else. You translate complex topics in accessible ways and report to a senior content design leader. The Customer Design team is the UX nucleus for our client experiences delivering our expertise and care every day.
Day to day, you'll:
Contribute end-to-end content across our products for tax prep and financial services, product support, help centers, chatbots
Own small- to medium-size projects and product experiences with some direction from senior leaders
Deliver content design that achieves our business strategy and solves customer problems, ensuring it is clear and engaging
Support the direction of the senior content design leader while pushing for new thinking
Use AI to accelerate your work and be a thoughtful advocate for improving the use of AI across the design process
Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs
Immerse yourself in research to develop deep customer empathy
Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends
Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research
Participate in design reviews and critiques and help all designers strengthen their skills in content design
Partner with Product Management to push for customer-centric, personalized content; partner with IT leaders to operationalize delivery and modernize our systems
What you'll bring to the team:
5+ years of UX writing experience working as part of a Content Strategy or UX writing team
Bachelor's degree in English, Journalism, Liberal Arts, or relevant work experience
Deep knowledge of content strategy and design principles and methods
Curiosity and commitment to new ideas and innovating to drive business results
Powerful communication and presentation skills
Strong understanding of storytelling and conversation techniques
Experience working as part of a multidisciplinary product design or UX team
Experience crafting content using design tools such as Figma
A passion for simplifying complex problems and understanding customer needs
A dazzling portfolio demonstrating your strong writing craft and collaborative process
Why work for us:
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range: $73,400.00 - $110,100.00/Yr.