Customer Information Specialist (in-office) - Midvale, Denver, Phoenix, Henderso

Customer Information Specialist

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.
ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future and Upskilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.
Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.
We are currently accepting applications for a Customer Information Specialist in Midvale, UT; San Diego, CA; Denver, CO; Phoenix, AZ; Houston, TX or Henderson, NV. This position will be in-office Monday- Friday 9:30 am-6:00 pm.
The ideal candidate will have the skills and experience necessary to:
Be responsible for data entry of customer account information for one or more of the following: Checking, Savings, Safety Deposit Boxes, Installment Loans, Check Reserves, Commercial Loans, Charge offs, ATM, Debit and Credit Cards, submitted by branches.
Accurately execute core maintenance (Address/Profile/De-duping) while meeting productivity goals.
Maintain accounts by performing various updates such as name and address changes, adding and deleting signers and card (ATM, Debit and Credit) requests.
Maintain standardization of the Customer Information Files (CIF) dictated by policy and procedures determined by the company.
Handle telephone customer service calls from branches and other departments for input of various application data and changes.
Correspond with clients or bank personnel on various items processed.
Be responsible for producing, tracking and monitoring reports.
Perform other duties as assigned.
Qualifications:
Requires High School diploma or equivalent and some data entry, typing or ten key or other directly related experience.
Strong attention to detail to identify trends, inconsistencies, and recurring issues within error queues.
Proficient in using standard procedures (EKB) to resolve issues while actively contributing to team FAQs and workflow improvements.
Strong written and verbal communications skills across various channels (email, phone, queues).
Collaborative team player proficient with MS Teams, focused on sharing insights and partnering cross-departmentally to resolve data issues.
Basic knowledge of 10 key, data entry, typing, pc's and customer service skills.
Use and/or application of basic principles, theories, and concepts.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
Employee Ambassador preferred banking products
Pay range (depending on experience): $18.00-$25.00