AI Solution Orchestrator

AI Solutions Orchestrator
We are seeking a passionate and dynamic AI Solutions Orchestrator to join our high-performing and innovative team focused on designing and building Salesforce platform solutions for our Account Success teams. This role is pivotal in driving digital transformation within our organization, leveraging the power of personal agents and autonomous agents to build out a digital workforce.

As an AI Solutions Orchestrator, you will play a crucial role in transforming our internal use of the Salesforce platform, ensuring that our solutions drive productivity gains, time savings, and knowledge up-skilling for our Account Success teams. You must be passionate, fully engaged, and ready to tackle challenges head-on while solving problems independently.

Your Impact
AI Strategy, Build & Experimentation

Transition from traditional technical execution into a forward-thinking, experimental role at the cutting edge of AI.

Design, test, and iterate on Proofs of Concept with a tinkerer's mindset, identifying creative ways to weave emerging technologies into real business needs and presenting findings to inform high-level strategic decision-making.

Take ownership of building end-to-end AI solutions — from concept to production.

Maintain a deep, current pulse on the broader AI landscape — spanning tools, frameworks, and trends well beyond any single platform or ecosystem.

Prompt Engineering

Craft precise, business-grounded prompts that leverage the company's specific Salesforce data structures to minimize hallucinations and maximize agent reliability.

Apply established prompt engineering techniques (chain-of-thought, few-shot, role prompting, retrieval-augmented generation) to optimize response outputs across varied use cases.

Continuously test, evaluate, and refine prompts using structured evaluation frameworks to measure accuracy, relevance, and consistency of responses over time.

Understand and proactively account for model limitations such as token constraints, context window management, and prompt injection risks.

Business Strategy & Platform Logic

Partner with product leads to deeply understand CSM jobs-to-be-done, ensuring all AI features and agent solutions are designed for productivity gains, time savings, and knowledge up-skilling; serve as connective tissue between product owners and scrum team, converting high-level AI feature concepts into actionable technical requirements and prompt specifications.

Maintain a master-level understanding of the company's custom Salesforce data architecture; know why custom objects and fields are designed to ensure AI agents query the most relevant data.

Release Delivery & Deployment Governance (Nice To Have)

Own and maintain release runlists across all environments and follow established workflows for runlist updates and redeployments.

Minimum Requirements

8+ years of technical experience, with at least 2 years focused on complex Agentic AI Salesforce implementations and custom data modelling.

Strong business acumen: ability to translate vague business needs into specific technical data requirements for an AI prompt.

Prior experience building AI solutions and adopting an Agentic mindset when doing so.

Expertise in context engineering: proven ability to curate business processes and metadata into high-performing prompts that reduce hallucinations and improve CSM trust.

Deep mastery of the Salesforce platform: understand where cleanest data lives and how to expose it to an agent.

Proficiency in the latest AI tooling and best practices.

Excellent communication skills: explain to product teams why a specific data point is used to ground an agent’s reasoning.

Ability to work effectively in a fast-paced, high-energy, team-oriented environment.

Preferred Requirements

Experience with CI/CD pipeline management and deployment governance.

Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and strive to create an inclusive workplace free from discrimination. Recruiting, hiring, and promotion decisions are fair and based on merit.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

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