AI Solution Orchestrator

Overview

Salesforce is seeking a passionate AI Solutions Orchestrator to design and build Salesforce platform solutions for Account Success teams. This role drives digital transformation using personal agents and autonomous agents to build a digital workforce and improve productivity, time savings, and knowledge up-skilling.
This role requires the ability to identify the fastest path to deliver, test in the real world, and iterate independently without needing direction. You should be engaged, proactive, and capable of tackling challenges with resilience and creativity.
Your Impact

AI Strategy, Build & Experimentation
Technical-to-Experimental Pivot:

Transition from traditional technical execution to an experimental AI-focused role, at the forefront of what’s possible.
Rapid POC Cycling:

Design, test, and iterate on proofs of concept, weaving emerging technologies into real business needs and presenting findings to inform strategic decisions.
AI Solution Development:

Own end-to-end AI solutions from concept to production.
AI Industry Awareness:

Maintain a current understanding of the broader AI landscape across tools, frameworks, and trends.
Prompt Engineering
Context-Driven Prompt Design:

Craft prompts grounded in Salesforce data structures to minimize hallucinations and maximize agent reliability.
Prompt Best Practices:

Apply techniques such as chain-of-thought, few-shot, role prompting, and retrieval-augmented generation.
Iterative Prompt Testing & Evaluation:

Continuously test and refine prompts using structured evaluation to measure accuracy, relevance, and consistency.
Awareness of LLM Limitations:

Understand token constraints, context management, and prompt injection risks.
Business Strategy & Platform Logic
Business Process Alignment & Product-Engineering Translation:

Collaborate with product leads to understand JTBD, ensuring AI features drive productivity and knowledge up-skilling. Translate concepts into actionable requirements and prompt specifications.
Data Model Contextualization:

Maintain understanding of the company’s Salesforce data architecture and why to use specific custom objects and fields.
Release Delivery & Deployment Governance (nice to have)
Own and maintain release runlists across environments and follow established workflows for updates and redeployments.
Minimum Requirements
8+ years of technical experience, with at least 2 years in complex Agentic AI Salesforce implementations and custom data modeling.
Strong Business Acumen:

Ability to translate business needs into specific technical data requirements for AI prompts.
Prior experience building AI Solutions

and an Agentic mindset.
Expertise in Context Engineering:

Ability to curate business processes and metadata into high-performing prompts.
Deep Mastery of the Salesforce Platform:

Knowledge of where clean data lives and how to expose it to an agent.
AI Tooling Proficiency:

Proficiency with current AI tooling and best practices.
Excellent Communication Skills:

Ability to explain data points used to ground agent reasoning to product teams.
Ability to work effectively in a fast-paced, high-energy, team-oriented environment.
Preferred Requirements
Experience with CI/CD pipeline management and deployment governance.
Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants. Recruitment, hiring, promotion decisions, compensation, benefits, training, and evaluation are based on merit and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other classifications protected by law.
In the United States, compensation is determined by factors such as location, job level, and experience. Salesforce offers a variety of benefits, including time off programs, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchase program. More details at the Salesforce benefits site.

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