AI Solution Orchestrator

AI Solutions Orchestrator
We are seeking a passionate and dynamic AI Solutions Orchestrator to join our high-performing and innovative team focused on designing and building Salesforce platform solutions for our Account Success teams.

Your Impact
AI Strategy, Build & Experimentation

Transition from traditional technical execution into a forward-thinking, experimental role at the cutting edge of AI.

Quickly design, test, and iterate on Proofs of Concept with a tinkerer's mindset, identifying creative ways to weave emerging technologies into real business needs and presenting findings to inform high-level strategic decision-making.

Take ownership of building end-to-end AI solutions – from concept to production.

Maintain a deep, current pulse on the broader AI landscape – spanning tools, frameworks, and trends well beyond any single platform or ecosystem.

Prompt Engineering

Craft precise, business-grounded prompts that leverage the company's specific Salesforce data structures – including custom objects, fields, and metadata – to minimize hallucinations and maximize agent reliability.

Apply established prompt engineering techniques (chain-of-thought, few-shot, role prompting, retrieval-augmented generation) to optimize response outputs across varied use cases.

Continuously test, evaluate, and refine prompts using structured evaluation frameworks to measure accuracy, relevance, and consistency of responses over time.

Understand and proactively account for model limitations such as token constraints, context window management, and prompt injection risks.

Business Strategy & Platform Logic

Partner with product leads to deeply understand CSM jobs-to-be-done, ensuring all AI features and agent solutions are designed for productivity gains, time savings, and knowledge up-skilling.

Serve as the connective tissue between product owners and the scrum team – converting high-level AI feature concepts into grounded, actionable technical requirements and prompt specifications.

Maintain a master-level understanding of the company's custom Salesforce data architecture, knowing the why behind custom objects and fields to ensure AI agents query the most relevant data.

Release Delivery & Deployment Governance (Nice to Have)

Own and maintain release runlists across all environments and follow established workflows for runlist updates and redeployments.

Minimum Requirements

8+ years of technical experience , with at least 2 years focused on complex Agentic AI Salesforce implementations and custom data modelling.

Strong Business Acumen : Ability to sit with business stakeholders and translate a vague business need into a specific technical data requirement for an AI prompt.

Prior experience building AI Solutions

and adopts an Agentic mindset when doing this work.

Expertise in Context Engineering : Proven ability to curate business processes and metadata into high-performing prompts that reduce hallucinations and improve CSM trust.

Deep Mastery of the Salesforce Platform : You must know the platform well enough to understand where the cleanest data lives and how to expose it to an agent.

AI Tooling Proficiency : Proficiency in the latest AI Tooling and best practices.

Excellent Communication Skills : You must be able to explain to the product teams why a specific data point is being used to ground an agent's reasoning.

Ability to work effectively in a fast-paced, high-energy, team-oriented environment.

Preferred Requirements

Experience with CI/CD pipeline management and deployment governance.

Benefits
Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

More details about company benefits can be found at https://www.salesforcebenefits.com.

EEO Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

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