Customer Experience Specialist

divh2Customer Experience Specialist/h2pWere looking for a Customer Experience Specialist to deliver high-quality service and support throughout the customer lifecycle. In this role, youll manage customer accounts, process and track orders, and coordinate with internal teams to ensure accurate, on-time delivery. This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, collaborative environment./ph3What Youll Do/h3ulliServe as the primary point of contact for assigned customer accounts/liliManage incoming customer service calls and emails professionally/liliProcess and coordinate orders from entry through completion/liliProvide proactive order status updates and resolve issues as needed/liliCollaborate with sales, shipping, and operations teams to meet customer requirements/liliFlag critical deadlines, quality concerns, and customer requests to leadership/liliSupport shipping accuracy and delivery timelines/liliMaintain account documentation, work instructions, and procedures/liliAssist with EDI and ASN account setup/liliParticipate in continuous improvement and quality initiatives/li/ulh3What Youll Bring/h3ulliBachelors degree in Business or equivalent experience/lili5+ years of customer service, customer support, or account management experience/liliStrong time management, organization, and multitasking skills/liliExcellent written and verbal communication skills/liliProficiency in Microsoft Office and general computer systems/liliAbility to work independently and across cross-functional teams/liliCustomer-focused mindset with strong attention to detail/li/ulh3Work Environment/h3ulliManufacturing / B2B environment/liliAbility to lift up to 25 lbs occasionally/liliRegular, predictable attendance required/li/ulh3Why Join Us/h3ulliCollaborative, customer-focused culture/liliOpportunity to make a direct impact on customer satisfaction/liliStable, full-time role with growth and improvement opportunities/li/ul/div