Sales Coordinator

Omni Austin Hotel Downtown, 700 San Jacinto at 8th Street, Austin, Texas, United States of America

Job Description
Omni Austin Hotel Downtown

Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin’s vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin.

Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment — one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you’re friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new.

Let's take a next step in your career and make the move into a Sales Coordinator role. This critical role has two key components. The first responsibility is to manage all sales data, controls, leads, and reports by following all procedures to ensure compliance from sales managers when working with all systems, including Delphi, FDC, third‑party integrated and non‑integrated lead providers, and other internal platforms. The second responsibility is to accurately complete a variety of administrative duties requested by colleagues within the Sales and Marketing Divisions in order to provide timely and professional service to our guests.

Omni Benefits Include

Free Downtown Parking in our Underground Garage

Associate Cafeteria with Daily Complementary Hot Meals

Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long‑Term Disability.

401(K) Match, Pre‑Tax Health Savings Account, and Flexible Spending Amount

Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!

Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts

Development Opportunities including Discounted E‑Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

This position will:

Maintain the Group Rooms Control Log (GRC) and FDC database

Daily logging and distribution of all incoming leads

Research, distribute, and log all leads from Global Sales Offices, telephone and other sources

Give group histories to other hotels, and obtain them on behalf of the hotel as needed

Must have or be able to rapidly develop full knowledge of the Omni Sales Administration Manual and ensure that all standards and procedures are followed

Expert with Salesforce Report Builder and Excel

Attend Weekly Support Staff Meetings

Schedules and prioritizes work load to meet deadlines of all managers

Maintains account files and ensures that all information is included in file, i.e. post‑convention reports, letters, fax information, etc.

Professionally answers calls to the sales office and accurately takes messages, as applicable

Ensure that all managers receive messages in a timely manner

Assists in generating proposals with information accurate and specific to each client

Assists with site inspections

Gathers materials and mails packages to clients as necessary

Takes detailed inquiry leads and submits to appropriate manager

Takes minutes at meetings as directed

Orders office supplies and maintains functionality of office equipment

Other duties as assigned

Support the efforts of the sales team to drive top line revenue for the hotel.

Manages and assigns all sales inquiries for group, catering, and private dining sales.

Assist sales managers with preparation of contracts, proposals, and addendums.

Create departmental POs and maintain inventory of office supplies, collateral, and promotional items

Accurately record and process direct opportunities in hotel sales system (Delphi and Tripleseat)

Assist clients and media in the absence of the Sales Manager

Coordinate client site inspections and preplanning visits

Assist managers with RFP responses, and meeting arrangements as needed

Candidates may possess:

Must be self‑directed, motivated and demonstrate intuitive customer service and interpersonal skills

Passionate for hospitality and effectively engages with internal and external clients

Communicates clearly, concisely, and openly in all interactions

Has exceptional attention to detail, organizational, analytical and time management skills

Multi‑tasks and prioritizes in a fast‑paced work environment

Exercises sound judgment, evaluates situations and utilizes appropriate and creative resources to solve problems

Is technologically savvy, with a working knowledge of Microsoft Office, Excel, Delphi FDC and Opera preferred

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Austin Hotel Downtown, 700 San Jacinto at 8th Street, Austin, Texas, United States of America

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