Account Specialist

Your Job
KBX is searching for an Account Specialist to work directly with customers, carriers, and across KBX teams to provide exceptional customer service. The successful candidate will have excellent customer service, communication, and organizational skills and a high degree of initiative to find and drive solutions for our customers.

Our Team
Our team serves as the primary point of contact between KBX Logistics and its customers, ensuring effective execution from order through final delivery. We coordinate daily shipment activity, manage customer communications, and resolve service issues through collaboration with stakeholders. By leveraging transportation systems, performance metrics, and continuous improvement practices, the team delivers consistent service while meeting cost, quality, and productivity objectives.

The Account Specialist role is located out of our Green Bay, WI office, with hours Monday-Friday from 7:30 AM – 4:00 PM.

What You Will Do

Serve as the day-to-day point of contact and face of KBX Logistics for assigned customers—working closely with the Account Lead—by developing and maintaining long-term relationships with internal and external partners through proactive, effective communication and exceptional service

Develop an in-depth understanding of customer expectations and requirements and execute accordingly (e.g., award implementation, order entry and acceptance, collecting PODs, accessorial submissions)

Schedule and manage pickup and delivery appointments and handle customer communications related to pickups/deliveries.

Partner with internal teams to reschedule missed appointments and resolve service-sensitive situations respectfully and effectively

Monitor and track shipments from order receipt through final delivery and provide clear status updates

Utilize transportation management systems and all available tools to meet service and cost metrics, improve productivity, and eliminate waste

Analyze trends, processes, and KPIs to identify issues and drive continuous improvement

Collaborate with internal and external teams to implement solutions that positively impact all constituencies

Maintain accurate account documentation and standard operating procedures; and support operational needs by taking on various tasks as required.

Who You Are (Basic Qualifications)

Experience working with customers

Experience using Microsoft Office: Word, Excel, Teams, Outlook

What Will Put You Ahead

Experience in supply chain, logistics, or transportation

Experience using inventory or transportation management systems

Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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