Person In Charge (PIC)

Position Summary: The Person in Charge (PIC) is a designated keyholder responsible for leading store operations during assigned shifts when the Store Director and/or Assistant Store Director are not present. The PIC ensures operational continuity, customer service standards, and policy compliance while providing direction and support to associates on the sales floor. This role serves as the on‑site decision maker for routine operational matters but

does not

replace store leadership or carry full management authority.

Key Responsibilities – Store Operations & Shift Leadership

Serve as Manager on Duty during assigned shifts

Open and/or close the store following established procedures

Ensure the store is staffed, organized, safe, and customer‑ready

Monitor store conditions including cleanliness, safety, equipment, and security

Address operational issues and elevate concerns appropriately

Associate Oversight & Support

Provide direction and task assignment to associates during the shift

Answer associate questions related to procedures, schedules, and basic operations

Ensure breaks, attendance, and dress code standards are followed

Model professional behavior and reinforce company expectations

Communicate key information between associates and store leadership

Customer Service

Act as the point of contact for customer concerns when leadership is unavailable

Resolve routine customer service issues professionally and promptly

Escalate significant customer incidents according to policy

Maintain a visible leadership presence on the sales floor

Cash Handling & Asset Protection

Support front‑end operations and cash handling procedures

Respond to register issues or discrepancies following company guidelines

Ensure secure handling of keys, codes, and sensitive materials

Reinforce loss prevention and asset protection practices

Safety & Compliance

Enforce safety policies and safe work practices

Respond to incidents or emergencies and notify store leadership as required

Complete or assist with required documentation and reporting

Ensure compliance with company procedures during the shift

Scope of Authority

Acts as the on‑site leader during assigned shifts

May open and close the store

May direct associates and assign tasks

Does not independently conduct corrective action, performance evaluations, or terminations

Escalates HR, payroll, and associate relations issues to Store Director or ASD

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