Sales Marketing Coordinator

Job Description

Reporting to Regional Director of Sales & Marketing and supporting the efforts of Group Sales Team, Transient Sales Team, and Marketing Sales Team as well as the overall sales & marketing team. Coordinator is responsible for coordinating and assisting in the daily operations of the Sales and Marketing team and providing direct administrative support and assistance to the team members noted as well as working in collaboration with the coordinator team to assist as necessary.

Responsibilities

Telephones - Assist with answering telephones within 3 rings for the Sales and Reservations Office and directing calls appropriately

Leads - Assist Sales and Events team by monitoring all lead sources and distribute leads to appropriate Sales and Events Manager

Provide administrative support to the Sales and Events Team including merging letters of agreement, distribution of all event orders and resumes

Assist in maintaining an accurate client data base in Opera and log activities

Amenities - Process amenity requests and assure note card from Manager is brought to private dining. Manage and track amenities contract within luxury programs and on an ad hoc basis

Sites - manage site keys, check assigned guestrooms and meeting spaces to ensure that they present well, and manage client gifts. Conduct general site visits of the hotel should there be a pop-up request or manager is unavailable

Meet and greet appointments in the lobby as necessary and transition to the correct seller

Reports - Prepare reports daily for Director’s review and approval

Work with luxury program travel agents to detail bookings and set up customized experiences for each guest and travel agent

Create newsletters and maintain client databases for routine email blasts

Create sales presentations on hotel and city of Boston

Participate in hotel and sales training programs when applicable

Work with Director of PR to assist with internal communications to spread word about hotel and restaurant news with colleagues, including designing collateral.

Maintain current sales and promotion literature including selling kits, supplies and iPad collateral. Assist in creating digital promotional literature and distributing to clients to prospect

Conduct research on corporate accounts including “shop calls” to competitive hotels to gain current market availability and rate information, research on office building tenants, and Linkedin to find contacts

Enter content in RFPs using Cvent and create letters of agreement for business travel accounts

Manage commission inquiries payouts as needed

Coordinate Charitable Donations program

Order and stock office supplies, collateral, and giveaways for Sales and Events Team and Executive Office. Prepare purchase requisitions for departmental supplies through Birch Street

Provide back up to other Coordinators in Sales and Events as appropriate. Train in all coordinator tasks to assist as necessary and train peers on job duties to develop strong cross trained team
Handle all event order processing for any in house meetings

Event Order and Resume Distribution

Other tasks as needed

Attend meetings, take minutes and draft notes as required

Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.

Assist in the preparation of required reports in a timely manner. Other reports as needed specifically tasked with full knowledge of Opera Sales & Catering system and running of reports

Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.

Develop a complete knowledge of company and department sales policies and SOP’s and ensure knowledge of and adherence to those policies by the sales team.

Maintain regular attendance, as required by scheduling, and in compliance with hotel standards

Approach all encounters with guests and employees in a friendly, service-oriented manner

Ensure prompt and courteous service is extended to both internal and external customers

Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations

Maintain high standards of personal appearance and grooming, adhering to the proper dress code and wearing nametag while working

Other administrative duties as assigned

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Must be familiar with and able to easily interpret contractual language.

Must be able to maintain confidentiality of information.

Perform other duties as requested by management.

Qualifications
Education & Experience

At least 2 years of hotel sales, event services experience and or Restaurant Management, preferably in the Boston market.

Physical Requirements

Flexible and long hours sometimes required.

Monday to Friday office hours however often will need to adjust schedule to work on Saturdays

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move object.

General Requirements

Education and/or work experience in Hotel Management or similar customer service-oriented fields

Computer literacy including Excel, Word and PowerPoint

Competency learning and using various technology, sales systems and digital platforms including Opera and Cvent

Positive attitude and strong team player with ability to multi task

Self-motivated and flexible to change

Excellent written and verbal communication skills

Strong organization skills and proven ability to meet deadlines in a past paced work environment

Ability to work a 40 hour week, primarily business hours, with some flexibility in the week. Primarily sedentary work; occasionally exerting up to ten pounds of force to lift, carry push, pull or otherwise move objects

Additional Information

Hourly Wage:

Introductory rate of $28.74 and, after successful completion of 90 day probationary period, rate increased to $31.93

Employee benefit card offering discounted rates in Accor worldwide for you and your family.

Excellent Company benefits including medical, dental, vision and life insurance.

Personalized development opportunities across Accor's extensive brand portfolio.

Ability to make a difference through our Corporate Social Responsibility activities

Compensation
$29-$29

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