Customer Success Specialist I - Chicago, Carol Stream Market

Customer Success Specialist I - Chicago, Carol Stream Market
Requisition Number:

CUSTO001505

Posted:

May 13, 2026

Status:

Full‑Time

Location:

Carol Stream, IL 60188, USA

Description
The

Customer Success Specialist I

(CCS1) are stewards of long‑term customer relationships. These roles are not transactional order‑entry positions. While order processing and system work are important, the primary purpose of this role is to help customers succeed — by understanding their business, anticipating needs, introducing new products and solutions, and serving as a trusted partner who helps drive customer growth and retention. The CCS1 displays a professional image of the company and provides a comprehensive service in a high‑performance, customer‑focused environment with respect to Customer Care procedures. CCS1 is directly tied to customer satisfaction, revenue growth, and achievement of the company’s annual operating plan. This role is expected to adhere to all company policies and safety protocols.

Role Summary
Customer Success Specialist 1 (CCS1) is an entry‑level role focused on learning the R.S. Hughes business, systems, and customer base while building foundational relationships and product knowledge. This position offers deep exposure to the business and creates pathways for both lateral and upward career growth. Both in‑service training and mentoring accelerate readiness for higher responsibilities.

Key Responsibilities

Maintain professional, timely and effective communication with customers and team members.

Serve as the primary point of contact and relationship steward for assigned customer accounts.

Process requests through to completion: order entry, status updates, quotes, and inquiries.

Own the entire order lifecycle and customer experience through to resolution.

Use modern technology, including AI, automation, and digital tools, to improve customer experience, speed, and accuracy.

Identify upsell and cross‑sell opportunities for core R.S. Hughes product categories and solutions.

Partner closely with Field Sales, National Accounts, Operations, and Supply Chain teams.

Build deep, durable customer relationships through proactive communication and knowledge of customer applications, purchasing behaviors, and growth opportunities.

Develop product expertise and provide real, effective solutions to customers.

Exhibit problem solving and independent decision‑making abilities.

Use data, order history, and customer insights to make informed recommendations.

Communicate with management team regularly to ensure key performance indicators are met.

Education & Experience
Education:

High School Diploma or GED required; Bachelor’s degree in business or related field preferred.

Experience:

0–2 years of B2B customer service or phone‑based support; 0–2 years of data entry experience.

Skills

Previous experience in a customer‑focused environment.

Proficient in Microsoft applications and comfortable navigating multiple systems.

Order‑to‑invoice experience in a B2B environment.

Strong communication, interpersonal, organizational, analytical, and problem‑solving skills.

Proficient in Excel and data management.

Support an inclusive and positive culture.

Adaptability in a high‑volume, fast‑paced environment with strong attention to detail.

Team player with drive and desire for continuous learning.

Experience with ERP or order‑management software is a plus.

Target Base Compensation:

$24–$26 per hour, DOE.

Benefits:

Full‑time eligibility for paid time off; major medical, dental, vision; company‑paid short‑term and long‑term disability; paid parental leave; supplemental benefit plans; Employee Stock Ownership Program (ESOP).

Equal Opportunity
This company is an equal opportunity employer and complies with all federal employment laws.

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