Customer Experience Specialist

Benefits

Discretionary bonuses

Medical and Dental Insurance 1st of the month following employment

Health, Flexible Spending and Dependent Care Accounts

Company paid life insurance

401K plan with employer matching

Robust PTO to include, sick, floating holidays, vacation, and personal days

2 Volunteer Days per year

Company paid short-term and long-term disability, parental leave

And more!

About the Role
Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists—the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you work with prospects, applicants, and current residents to assist in finding the absolute best home for their unique needs and create an exceptional living experience during their residency with robust engagement. You also guide them through the application, leasing, move-in, renewal, or move-out processes.

What You'll Be Doing

Manage and respond to all community inquiries, in accordance with our Exceptional Living Policies

Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions

Create Exceptional Living experiences during every customer and resident encounter

Attract new prospects to become future residents, through outreach and advertising using our unique selling features

Follow up with all qualified prospects, in accordance with our company Exceptional Living policy

Renew residents at the end of lease terms where required

Monitor, communicate and manage the prospective resident waitlist in accordance with company policy

Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed

Create memorable first impressions by preparing the property for daily showings, including opening/closing model units and amenities

Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, and move-out inspections using company software

Create, coordinate, attend and assist with Lifeworks events and activities as required

Be knowledgeable of community lease agreements and community policies so you can assist with resident needs and inquiries

Conduct Market Surveys to compare competition weaknesses and advantages

Understand company software usage and policies

Typical Physical Demands
Regularly use hands to manipulate tools, controls, phones and a computer keyboard. Frequently stand, reach with hands and arms, climb, balance and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.

Typical Work Conditions
Work is performed in an office. The employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.

Who We're Looking For

High School diploma or GED required

Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred

Strong people management and leadership skills

Solid interpersonal, customer relations and communication skills

Experience in Microsoft Office – Outlook, Word, Excel

Possession of a valid state-issued Driver’s License and a safe driving record are required

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty plc, an international group that finances, develops, builds and maintains infrastructure assets.

#J-18808-Ljbffr