Commercial Account Manager II - CLS

Why GM Financial? GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long‑standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer, as well as commercial lending products to help dealers finance and grow their businesses.

Job Description
The Commercial Account Manager II is responsible for providing dealership and internal customer service, acting as a liaison between GM Financial Commercial Lending Services (CLS) and Sales teams, and coordinating and managing all floorplan account related requests. The role involves assessing risk using internal reports, financial statements, bank statements, and floorplan audit results, ensuring corporate compliance and risk management, and communicating with dealership personnel, GMF leadership, and internal/external stakeholders. The position serves a geographically assigned portfolio of dealers.

In This Role You Will

Act as the central point of contact for all internal and external customer commercial lending requests or inquiries

Coordinate and manage dealership or GM Financial requests and inquiries to completion

Communicate regularly with dealership owners to discuss trends and identify additional GMF business opportunities

Perform financial analysis using monthly operating reports or financial statements on assigned dealers

Monitor and manage the assigned portfolio using data sourced internally and externally

Recognize and proactively manage risk, developing actionable plans and escalating to CLS leadership and the Special Assets team as needed

Apply data analysis to solve complex or unusual situations, gaining a better understanding of customer operations and providing a consultative approach in support

Work closely with legal counsel to identify potential legal or security issues that may impact GMF rights or collateral value

Communicate analysis results effectively to internal employees, management, and customers

Take full accountability for decisions, actions, and results

Qualifications

Understanding of commercial lending with emphasis on captive automotive dealership financing

Familiarity with dealer operations

Proficiency in Microsoft Office

Knowledge of dealership, fleet/commercial, and indirect auto finance industry operations

Understanding of credit underwriting, accounting, financial statement analysis, cash flow, and dealer workout

Excellent analytical skills and innovative thinking with strategic vision

Strong interpersonal, oral, and written communication skills

Ability to interface with all levels of management and to make sound business decisions based on policies and procedures

Self‑motivated, capable of working independently, and able to manage multiple opportunities simultaneously

Team player with strong leadership and motivational skills, able to prioritize tasks to meet deadlines

Excellent customer service and persuasive presentation skills

Flexible for a hybrid work environment, with remote work part of the schedule

Experience in a fast‑paced, high‑volume department with occasional overtime as required

Openness to limited travel as needed for business purposes

Work Experience & Education

Directly related experience in commercial lending (required)

Experience in an automotive dealership commercial lending environment (required)

Bachelor’s Degree or equivalent experience (required)

Master’s Degree or CPA (preferred)

What We Offer
Generous benefits package available on day one, including 401(k) matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays.

Compensation
Competitive pay and bonus eligibility.

Work Life Balance
Flexible hybrid work environment with two days a week in office.

NOTE
We are unable to consider candidates who require visa sponsorship for this position.

This position is not open to agency submissions
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