Field Service Representative

Overview

SRCTec, LLC is seeking an experienced Field Service Representative to become one of two OEM representatives supporting local units at Fort Bliss, TX. SRCTec designs, manufactures, and supports cutting‑edge radar and sensor systems for a global commercial and defense customer base. The ideal candidate will independently deliver high‑quality pre‑ and post‑sales technical support through product demonstrations, comprehensive training, field support, and remote assistance. The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed CONUS and OCONUS locations (excluding danger zones). This role also involves creating technical content to drive customer success and providing on‑site consultation oversight and integration support for hardware, software, network configurations, and new system initiatives.
What You'll Do

Conduct field training and service support at customer locations, both domestically and internationally, often as a solo or lead representative
Collaborate closely with customers and end users to define and document requirements, working with internal teams to deliver tailored solutions that meet quality, cost, and schedule goals
Thrive in a collaborative, customer‑focused engineering culture, contributing to team efforts to enhance product usability and sustainment
Respond promptly to customer operational needs, including last‑minute travel to potentially austere field sites
Perform advanced troubleshooting, system/sub‑system analysis, and component‑level diagnostics
Provide technical expertise to engineering, quality, configuration management, and subcontract teams to ensure seamless operations, including guidance on handling, installation, and utilization of various systems and equipment
Develop and document detailed test plans, technical performance assessments, and after‑action reports to drive continuous improvement
Provide on‑site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility
Advise on technical requirements for products and services, support equipment, and electronic equipment installations
Assist in the development and ensure adherence to area‑wide procedural/policy changes
Work independently to achieve day‑to‑day objectives with impact on operational results or project deliverables
Develop technical solutions requiring collaboration with internal experts and deep analyses of impact on end‑product/solution
What You'll Bring

Associate's degree, vocational certification, or military experience in an engineering‑relevant field with 4+ years of engineering‑related experience, or Bachelor's degree in an engineering‑related field with 2+ years of work experience (equivalent combination of education, training, and experience considered, such as experience with radar, RF‑based, communication, or navigation systems)
Deep understanding of and ability to apply principles, theories, and concepts of technical domain, with broad understanding of other related specialty areas
Proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose electrical and electronic system issues
Ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with accuracy
Ability to synthesize technical product knowledge and customer field experience to assist the development of technical manuals and training material content
Excellent written and verbal communication skills, paired with a customer‑centric approach to service, including communicating with internal and client project team members to influence solution design, process, and approaches
Self‑driven with strong time management and organizational skills to independently manage in‑track tasks
Ability to work independently and collaboratively within cross‑functional teams, interacting frequently with engineering, SMEs, and customers
Experience delivering technical training or certification as an assistant instructor for operator and maintenance training courses
Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
Advanced computer skills, including MS Office suite, and a firm understanding of TCP/IP networking
Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
Must have U.S. passport and DoD Secret security clearance
Must be able to pass a pre‑deployment physical
Ways to Stand Out

Military experience preferred but not required
Benefits

You will receive a competitive salary and comprehensive benefits package, including four or more weeks of paid time off to start, a 10% employer contribution toward retirement, and 100% tuition support. Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $75,000 to $86,000 annually. The actual salary will vary based on applicant's experience, skills, and abilities, geographic location as well as other business and organizational needs.
Non-Discrimination Statement

Individuals seeking employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or age, or status as a protected veteran or disability except as strictly required by applicable law. You are being given the opportunity to provide the following information in order to help us comply with federal and state record keeping, reporting, and other legal requirements, including requirements under Section 503 of the Rehabilitation Act, 29 U.S.C. 793, and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), 38 U.S.C. 4212.
Location and Details

Location

El Paso, Texas
Employment Type

Full‑Time Salaried
Experience Required

4+ Years
Education Required

Associates Degree
Security Clearance Requirement

Secret
Travel %

75

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