Product Manager - Embroidery

Position:

Product Manager - Embroidery

Location:

Norwalk, CT

Reports To:

Director of Operations

Duration:

Full-time

Overview
We are seeking a detail‑driven, highly organized Product Manager for our custom embroidery department to oversee the operational execution of our custom embroidery business. This role is critical to ensuring smooth, accurate process from quote through production, sample management and new collection launches, acting as the operational bridge between sales, creative and our embroidery workroom in Europe.

Responsibilities

Own and execute the strategic roadmap for the custom embroidery category, including pricing frameworks, service standards and long‑term growth planning

Oversee the annual sampling budget, sample stock levels and sampling initiatives, ensuring investment aligns with sales performance and demand

Partner with creative, production, sales and logistics teams to execute approved sampling strategies and new collection launches

Analyze sales performance across all embroidery categories to determine sampling priorities

Maintain oversight of active and archived designs, ensuring clear documentation and controlled availability

Develop and refine workflows to improve efficiency and accuracy across quoting, order processing, inventory tracking and sample organization

Serve as a key liaison with the European embroidery workroom, ensuring quality, capacity planning and alignment on lead times

Collaborate closely with the embroidery department team and sales teams to support client needs, feasibility guidance and category growth

Maintain showroom inventories of embroidered pillows and accessories, enforce consignment rules and handling standards

Support sales education and category positioning through targeted internal training

Qualifications, experience & skills

5+ years of experience in product operations, production coordination or operational management (textiles or custom products preferred)

Strong organizational and follow‑up skills with exceptional attention to detail

Ability to work independently while coordinating across multiple teams and international partners

Execution focused with a clear, professional communication style and a problem‑solving mindset

Comfort with numbers, measurements, costing and spreadsheets

Proficiency in Microsoft Office, especially Excel

About our company
Holland & Sherry is a fast‑growing, dynamic player in the luxury, to‑the‑trade interiors textiles arena. We are a leading provider of high‑quality products, known for our commitment to innovation and customer satisfaction.

What we offer

A competitive salary

Comprehensive medical, dental and vision insurance

401(k) retirement savings program with employer matching contributions

Paid time off with at least 10 federal holidays observed throughout the calendar year

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