Program Manager

Program Manager, Residential – Chico, CA
The Program Manager plays a critical role in the day‑to‑day management and oversight of specified programs or services within the Division. Reporting to the Program Director or Director, this position coordinates program activities, supervises staff, and ensures the delivery of high‑quality services to participants, potentially managing their own caseload.

Compensation:

$69,992 Annual Salary + Benefits

Qualifications

Knowledge of human services principles, best practices, and evidence‑based interventions relevant to the program’s focus area (e.g., mental health, homelessness, youth services).

Knowledge of community resources, services, and support networks available to participants.

Strong problem‑solving skills with the ability to identify challenges, develop solutions, and make informed decisions in a fast‑paced environment.

Excellent organizational skills and the ability to manage multiple priorities, meet deadlines, and coordinate resources effectively.

Flexibility and adaptability to respond to changing needs, priorities, and circumstances.

Responsibilities

Supervise program staff and provide direction, guidance, and support.

Conduct regular staff meetings to discuss program goals, updates, and challenges.

Provide training and professional development opportunities for staff.

Delegate tasks and responsibilities, ensuring workload balance.

Address staffing issues, conflicts, and concerns in a timely manner.

Foster a positive and inclusive work environment that promotes teamwork and collaboration.

Client Care And Safety

Oversee participant intake and assessment processes to understand individual needs.

Develop and implement individualized service plans.

Monitor progress and adjust plans as needed.

Provide crisis intervention and support during emergencies.

Ensure participant safety and well‑being through regular check‑ins and follow‑ups.

Program Operations

Ensure compliance with programmatic requirements, regulations, and standards.

Collect, analyze, and report program data and outcomes to stakeholders.

Coordinate program logistics including scheduling, space management, and transportation.

Collaborate with community partners to enhance program impact.

Represent the program and organization in meetings, events, and community forums.

Perform other duties as assigned.

Personnel Management

Leave management, workers’ compensation, unemployment, performance management, hiring, remediation, and termination.

Manage professional services including purchasing required supplies and reconciling receipts.

On‑call responsibilities for the region.

Incident management in partnership with QCO.

Understand labor rules, seniority, overtime, and contract interpretation.

Client fund management and medication intake/distribution.

Oversight of team compliance with required trainings.

Oversight of program operations to ensure adherence to monthly budgetary requirements.

Benefits

Comprehensive medical, dental, and vision coverage and access to healthcare advocacy support.

Retirement plan – pre‑tax and Roth options.

DailyPay – access pay when needed.

On the Goga well‑being platform with self‑care tools and resources.

Care.com for backup childcare, elder care, and household services.

Confidential counseling, legal, and financial services via EAP.

Tuition reimbursement and educational partnerships.

Employee discounts and savings programs for entertainment, travel, and lifestyle.

Access to Pryor Online Learning for free personal development classes.

Learn more about our full benefits package – https://www.merakey.org/careers/benefits.

Merakey is proud to be an Equal Opportunity Employer. We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Veterans are encouraged to apply.

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