Digital Account Team Manager

Overview
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary
The Digital Account Team Manager is the first formal people-leader in the Account organization, responsible for managing a team of Account Managers and ensuring consistency, quality, and exceptional client experience across their pod. This role balances hands‑on coaching and development with strategic oversight of account health, team capacity, and cross‑functional coordination.

This position is critical to delivering high-quality account management that connects marketing performance to property goals while building the next generation of account management talent.

Responsibilities
Team Leadership

Directly manage a team of Account Managers through regular 1:1s, performance feedback, coaching, and individualized development plans

Foster a culture of growth and accountability within your team

Support hiring, onboarding, and training for team members

Balance workload and bandwidth across the team; assign accounts and set priorities

Quality Assurance & Client Experience

Review key client deliverables for tone, clarity, and alignment with expectations

Ensure reporting narratives are consistent, accurate, and delivered on time

Protect client relationships through proactive communication and issue resolution

Support complex or high‑priority client conversations as needed

Operations & Cross-Functional Coordination

Handle escalations and remove blockers across Paid Media, SEO, Email, Creative, and Operations teams

Assess account health quickly and prioritize interventions

Partner with Digital leadership on team-wide updates, rollouts, and process improvements

Manage basic capacity forecasting to ensure appropriate workload distribution

Education and Experience

Bachelor’s degree or equivalent combination of education and experience

Five years of experience in account management, marketing coordination, or a client‑facing role

Property management or multifamily industry experience preferred

Formal people management experience preferred

Google Ads or Analytics certification preferred

Knowledge of digital marketing channels including paid media, SEO, and email

Knowledge of account management best practices within a client‑services or agency environment

Skilled in GA4, NinjaCat, or similar reporting platforms

Skilled in managing escalations and resolving client or internal issues efficiently and professionally

Skilled in prioritizing workloads and balancing team capacity across multiple accounts

Ability to communicate effectively both verbally and in writing

Ability to coach, mentor, or lead team members

Ability to assess account health quickly and determine appropriate interventions

Qualifications
Physical Requirements:

May be required to sit or stand for extended periods of time

Must be able to read documents, computer screens and data

Must be able to hear and understand verbal communications in person and over the phone or computer

May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds

Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

This is a hybrid role, requiring the associate to work in one of our corporate or regional offices three or four days per week based on managers’ discretion.

The office is an open setting which may include bright lights, constant noises and distractions.

Company Information

Weekly pay for all associates working onsite at an apartment community

Comprehensive healthcare coverage available for all full‑time, regular associates

Employer‑paid employee assistance, mental health, and wellness programs

Ancillary benefits including critical illness, hospital indemnity, and accident insurance

401(k) with robust company match

Opportunities for professional development, career growth, and role‑based learning plans

Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)

Paid time off plus floating holidays and volunteer days

Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E‑Verify. For more information, see the E‑Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

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