Customer Experience Specialist - French Bilingual

We bring first-class service across each market we support. As a

French Bilingual

Customer Experience Specialist , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing
The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.

During a Typical Day, You’ll

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre‑buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services

Act as a resource of all product knowledge and service support

Schedule activities as required for special events

Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner

Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction

Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs

Be responsible for handling emails and chats

Exhibit strong follow up and organizational skills, in both verbal and written communication

Be responsible for resolving customer issues using all available resources, including dealers (i.e. service personnel, subject matter experts, leadership, and field service engineers)

Return all email and voicemail messages promptly and follow up with customers and dealers as committed

Be responsible for documenting customer inquiries and concerns

Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans

Participate in business‑related marketing and sales projects

Meet specified goals as set forth by management

Provide feedback to management for the continued and improved performance of the department to foster positive results and growth

Work as a team player – assist other team members when in need of support

What You Bring To The Role

High school diploma required; Associate or bachelor’s degree is a plus

A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales

Experience in a luxury field (hospitality or brand product) is a plus

Knowledge of the automotive industry is a plus

Strong verbal and written communication skills

Strong customer service, interpersonal, and relationship‑building skills

Excellent English language and French bilingual fluency (oral and written), with grammatical knowledge and etiquette

Typing skills (minimum of 30 words per minute)

What You Can Expect

Starting pay rate of $18.34 per hour plus $2.00/hr. Bilingual French Differential

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Employee Rewards Program

A Bit More About Your Role
This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.

US-FL-Melbourne

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantages and allows every individual to bring value to the table in their unique way.

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