Client Experience Communicator/Processor

Client Experience Communicator/Processor
The Client Experience Communicator/Processor role is responsible for providing exceptional guest services, assisting with closing administrative tasks, and the ability to maintain a clean and welcoming environment for guests. Attention to detail and ability to manage complex transactions are instrumental in facilitating successful real estate closings.
KEY RESPONSIBILITIES

Greet visitors, answering incoming phone calls and providing a positive first impression of the office. Efficiently manage the front desk to ensure a well-organized and welcoming reception area.
Keep staff informed of any calendar changes.
Preform basic admin tasks, including filing, data entry, record keeping etc. Manage office supplies and maintain inventory.
Act as a liaison between internal staff and external visitors. Relay messages and info accurately and promptly.
Organize and prepare closing documents utilizing QR codes after signing, ensure all necessary documents are in order and uploaded to software efficiently and accurately.
Thoroughly review all closing documents to ensure accuracy and compliance with legal requirements.
Keep clients informed about the progress of the closing process and address any questions or concerns they may have and relay issues to the appropriate party.
Handle the financial aspects of the closing, including disbursement of table funds, collecting payments, and confirming documents are accurately recorded and mailed out.
Core Duties

Send contract to be opened or open order
Collect and enter from info. sheets
Send out buyer representation agreement/engagement letter
HOA order and/or confirmation
Request Lien Waivers if applicable
Order Binders
Process Lender Title Request
Send title work to Lenders
Schedule closings in CalendarWiz
Manage builder inbox (Save title requests, title binder, builder docs-survey to attorney review)
Manage assigned team tasks in Qualia team queue
Identify and escalate issues
General Responsibilities

Participate in maintaining a tidy and organized office environment.
Assist with general administrative tasks as needed to support team operations.
Answer incoming calls and direct them appropriately.
Perform other duties as assigned by management to meet organizational needs.
REQUIREMENTS

Education:

High school diploma or equivalent required. Additional coursework or certification in real estate or paralegal studies is a plus.
Outstanding, proactive communicator and relationship builder
Demonstrate exceptional organization, attention to detail, accuracy, and follow-through
Exhibit proficient computer skills and a willingness to learn industry software
Consistently Display GC’s Core Values of One Team, Relationship Focused, Extreme Ownership, WOW Factor, Proactive, and Adaptability
Maintain GC’s standard of service scores
Excellent, friendly, and proactive communication with referral sources and clients

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