Program Supervisor - HUD Housing Services

Program Supervisor - HUD Housing Services
Full-Time | Residential Services

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a

Program Supervisor

to provide day‑to‑day leadership and oversight for housing operations supporting two residential buildings serving seniors and adults with chronic and persistent mental illness. This position supervises and supports

Occupancy Specialist staff , ensuring compliance with housing regulations, agency standards, and high‑quality service delivery.

Key Responsibilities

Provide direct supervision, coaching, and performance management for Occupancy Specialists

Support daily housing and occupancy operations across multiple residential sites

Ensure compliance with HUD, Fair Housing, licensing, contract, and agency requirements

Oversee accurate completion and maintenance of tenant files, certifications, leases, and waiting lists

Partner with program leadership to address tenant, building, and stakeholder concerns

Monitor program performance, productivity expectations, and quality standards

Support budgeting activities and monitor housing‑related expenditures

Coordinate and support preparation for inspections (HUD, state, municipal, and funder)

Serve as an agency representative to internal and external partners

Participate in hiring, training, and ongoing development of housing staff

May provide limited direct operational support as needed

Qualifications

Associate’s degree in social work, psychology, sociology, or related field required (Bachelor’s degree preferred)

Minimum of 3 years of experience working with a similar population or in a related social services or housing setting

Supervisory experience strongly preferred

Knowledge of housing compliance, documentation, and service coordination principles

Strong written and verbal communication skills

Proficiency with Microsoft Office applications

Valid driver’s license, reliable transportation, and ability to meet agency driving requirements

Work is performed in both office and residential settings

Ability to support staff in environments serving individuals with developmental disabilities

Benefits

Public Service Loan Forgiveness (PSLF)

By being employed with LSS, which is a non‑profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.

Loans are eligible to be forgiven after 10 years of on‑time and consistent payments through the income‑based repayment plan.

Assistance navigating the PSLF through Summer

Flex Spending for Dependent & Health Care

Paid Time Off

10 Paid Holidays

Ability to Contribute to 403B

LSS makes annual raises a priority for employees

Calm Wellness App – Premium Access

Student loan navigation program with Summer, PBC

Early Earned Wage Access with UKG Wallet

Employee Assistance Program

Service Awards and Recognition

Why Join LSS?
At LSS, we are committed to creating stable housing and supportive services that promote dignity, independence, and community belonging. We offer meaningful leadership opportunities in a mission‑driven organization focused on quality and compliance.

Travel Required
Daily local travel required.

Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).

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