Account Specialist

$51,000-$61,000 + Full Benefits, PTO, 401K, Monday-Friday

Founded in 1901, we are a long-standing industrial equipment and technical solutions provider built on a legacy of engineering expertise, innovation, and customer partnership. For more than a century, we have supported complex industrial operations by delivering highly specialized equipment, technical products, and customized solutions that keep critical systems and production environments running efficiently across a wide range of industries.

Our team members and company culture are just as important as the customers we serve. We believe our people are the foundation of our success and take pride in fostering an environment centered around safety, integrity, accountability, collaboration, and continuous improvement. As an employee‑owned organization, we operate with a customer‑first mindset and a long‑term commitment to supporting our employees, partners, and communities through reliable service, technical excellence, and lasting relationships.

Position Overview:
Provides advanced customer support within a manufacturing environment, including processing quote requests, entering and managing orders, and maintaining ongoing customer communication to ensure a high level of satisfaction throughout the order lifecycle. This role requires strong technical or mechanical aptitude, demonstrated through work experience, education, or personal interest in mechanical/industrial systems.

Responsibilities:

Process RFQs, order entry, and customer correspondence with accuracy and efficiency

Communicate purchase order changes (delivery dates, revisions, pricing) and request updated documentation as needed

Respond promptly to customer inquiries via phone, email, and digital communication channels

Collaborate closely with production teams to confirm order commitments and timelines

Track order progress and manufacturing status through ERP/MRP systems

Participate in production and planning meetings as requiredProactively notify customers of any changes to delivery schedules prior to ship dates

Manage customer accounts through email and/or customer collaboration tools

Develop, maintain, and strengthen strategic customer relationships

Ensure customer account data is accurate and consistently updated within internal systems

Qualifications:

Bachelors degree preferred but not required

1+ years of any customer service experience, will consider those coming from service, retail, and general office

Technical or mechanical aptitude required (demonstrated through education, work experience, or personal interest)

Strong proficiency with ERP/MRP systems required

Proficient in Microsoft Office Suite

Skills & Abilities:

Strong communication skills (written and verbal) with ability to engage customers and stakeholders effectively

Ability to multitask, prioritize, and manage competing deadlines in a fast‑paced environment

Skilled in resolving customer issues and escalating appropriately when needed

Strong organizational and time management capabilities

Ability to work independently with minimal supervision

Demonstrates professionalism, empathy, and a customer‑focused mindset in all interactions

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