Content Operations Lead

We’re hiring a Content Operations Lead to serve as the senior subject matter expert and day-to-day delivery lead on content supply chain transformation engagements for enterprise, consumer-facing US brands.
You’ll be the practitioner clients lean on — the person who has actually run content operations at scale, redesigned the workflows, stood up the DAM, and built the operating model. On every engagement, you partner with our Strategy, MarTech, Analytics, and Change leads, but you own the operating-model answer.
If you’ve spent your career stitching together briefs, creative production, brand and legal review, localization, channel activation, and performance feedback loops — and you can teach a room of marketing executives how those pieces should fit together — this is your seat.
What you’ll do

Lead the diagnose → design → roadmap → mobilize arc of 10-week consulting engagements as the senior content operations SME
Run executive workshops and synthesize findings into a maturity assessment across people, process, and technology
Design future-state workflows, RACI, governance models, and content operating models tailored to each client’s brand, channels, and agency mix
Define DAM, CMP, and metadata strategies — including taxonomy, rights management, and governed handoff into channels
Build phased transformation roadmaps with clear pilots, sequencing, and business cases
Co-lead executive readouts with the engagement partner and serve as the trusted voice in the room with CMO, CDO, and transformation leadership
Mentor analysts and consultants on the team and contribute to our practice IP, frameworks, and points of view
What we’re looking for

Required

10+ years in marketing or content operations at an enterprise, consumer-facing US brand (CPG, retail, financial services, healthcare, hospitality, or telecom) or in a consulting capacity serving those clients
You have personally stood up or re-engineered an end-to-end content supply chain — brief, plan, create, manage, activate, measure
Deep working knowledge of the content technology ecosystem:

Workflow and work management (Workfront, Asana, Monday, Wrike, Jira)
CMS and activation (AEM Sites, Sitecore, Contentful, Salesforce Marketing Cloud, Braze)
Creative and emerging GenAI content tools (Adobe Creative Cloud, Figma, Firefly, Jasper, Writer, Typeface)
Analytics and content performance (Adobe Analytics, GA4)

Hands‑on experience designing metadata models, taxonomies, and governance for an enterprise DAM
Track record building RACI and operating models that span in‑house creative, agencies, and channel teams
Confident facilitating C‑level workshops and presenting to CMO/CDO audiences
Preferred

Prior delivery experience at a top‑tier consulting or digital agency practice (Deloitte Digital, Accenture Song, Publicis Sapient, EY, Slalom, Huge, R/GA, or a recognized boutique)
Exposure to modular and structured content models, content reuse strategies, and journey‑aligned planning
Experience designing agentic or GenAI‑assisted content workflows with human‑in‑the‑loop governance
Led a DAM rollout end‑to‑end — selection through adoption, not just implementation
Built content performance scorecards tied to demand, conversion, or revenue KPIs
Published, spoken, or taught on content operations, content supply chain, or MarTech operating models
How you work

You translate fluently between marketing leadership, creative teams, and IT/MarTech
You can run a future‑state workflow design session on Tuesday and have the artifact ready by Friday
You’re comfortable being the senior voice in the room when partners aren’t there
You hold strong opinions on operating models — and you hold them loosely enough to listen
Lead the highest‑stakes workstream on every engagement, with practice leadership backing you
Work across the most interesting consumer brands in the US market — no two engagements alike
Shape our content supply chain methodology, frameworks, and IP
Join a lean team where senior practitioners deliver, not just sell

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