Internal Communications Specialist

Overview
Provides operational support to Marketing, Corporate, and Internal Communications functions by supporting the execution and monitoring of communication activities and campaigns. Assists in analyzing operational data, preparing reports, supporting cross‑functional workflows, and contributing to the development and improvement of communication processes, standards, and governance practices.

Responsibilities

Coordinate work intake and triage activities to support resource prioritization across communications queues.

Develop and maintain SOPs, templates, and governance practices for trafficking, publishing, measurement, and records retention.

Coordinate complex review and approval processes with legal/compliance, risk, brand, and business stakeholders.

Support complex content operations (e.g., campaign launches, site sections, executive communications) to ensure readiness and quality.

Prepare and deliver operational and analytics reports to inform workflow and process improvements.

Provide functional guidance and quality support to less experienced team members.

Serve as an operational point of contact for incident or crisis communications logistics.

Identify and recommend improvements to workflows, tools, templates, and automation to increase efficiency.

May perform other duties as assigned.

Qualifications

6+ years of experience in communications support, coordination, or specialist‑level support roles.

Working knowledge of written and verbal communication principles used to support internal, marketing, and corporate communications.

Attention to detail when proofreading, formatting, and reviewing content for accuracy and consistency with established guidelines.

Working understanding of brand voice, tone, and messaging standards and the ability to apply them to assigned communications.

Ability to manage multiple tasks, prioritize work, and meet deadlines for routine communications activities.

Proficiency with common workplace and communications tools (e.g., Microsoft Office, intranet platforms, basic content or media databases).

Basic experience supporting digital communication channels such as intranet, email, social media, or web platforms.

Ability to follow established processes and use judgment within defined guidelines to complete work.

Openness to feedback and demonstrated ability to apply guidance to improve work quality.

High School Diploma.

Desired Qualifications

Associate’s degree in Communications, Marketing, Journalism, or related field.

Experience supporting communications operations in regulated or financial‑services environments.

Platforms of importance - Adobe Suite (Experience Manager, Creative Cloud), and Staffbase

Experience with Executive messaging, and Internal Employee communications.

Hours and Location

Hours: Monday - Friday, 8:00 AM - 4:30 PM

Location: 820 Follin Lane, Vienna, VA 22180

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations
If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal\'s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

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