Director, Content and Speaker Services

GPJ is hiring a Director, Content & Speaker Services to join our growing team.

This role is hybrid, requiring you to report on-site to one of the following office locations a minimum of 2 days/week: Austin, Boston, Detroit, Los Angeles, Las Vegas, Nashville, New York City, or San Francisco.

Your Role
Your role as Director on the Content & Speaker Services team involves supervising and leading the Content Department. In this capacity, you stay informed about our client programs to ensure that we are compliant with client needs and requirements. You support new business development, team and resource management for content operations scope, and provide coaching, guidance and performance feedback to your direct reports, content and support staff, and junior team members.

You are extremely knowledgeable and expertly supervise, deliver, and project‑manage content operations scope, including planning, developing, and executing breakout session logistics and speaker support for your assigned projects. You consult for business development efforts with potential clients as an expert in overall content project management, handling speaker or other client‑facing communications, content tasks/tools, technical requirements gathering, and session data management.

As a team leader, you oversee management of session and speaker data, perform quality control, routine testing and analysis, train and onboard new team members, and provide prescriptive recommendations that guide clients on best practices, effectively addressing challenges and enhancing content operations delivery and impact.

Initiative
Assess and identify what needs to be done and act on it before being asked or before the situation requires it. Be a proactive consultant at all times to your direct client and speaker contacts and the GPJ team, providing superior customer service by prioritizing personal interactions with our clients on a regular cadence. Listen and advise our clients on given situations to ensure project success.

Prioritization / Organization
Properly allocate time and resources so jobs are completed within defined timeframes, establishing realistic timelines for completion when no concrete date is given and clearly communicating that to the parties involved.

Solution Oriented
Focus on the desired outcome and be ready with multiple solutions to reach the end goal.

Your Skills

Build and manage a collaborative, high‑performing team

Provide coaching, guidance, and constructive feedback, including maintaining low team turnover

Ensure best‑in‑class departmental processes and tools

Strong organizational skills, managing multiple tasks and deadlines effectively

Excellent verbal and written communication skills when interacting professionally with internal teams and external client stakeholders

Attention to detail and accuracy in handling logistics and content materials

Proficiency with technical tools including Microsoft Office Suite (Word, Excel, PowerPoint) and content management systems (CMS)

Collaborative team player, adaptive to changing priorities

Establish relationships with clients as a content leader and consultant

Serve as an experienced advisor in your field for internal and client teams

Knowledgeable in managing all phases of breakout session/speaker event content plans or playbooks in a timely manner

Knowledgeable in content strategy, digital content engagement, and communications professionals who successfully deliver client satisfaction

Experience & Education

Bachelor’s degree in Communications, Marketing, Business Administration, or a related field

10+ years of experience in project management, content development, or content operations

3‑5+ years of experience managing a team

Expertise with event technologies and databases; experience with Rainfocus, Active Network/Lanyon, CVENT

Proven track record of managing complex content projects or initiatives

Experience in mentoring, training, and developing newer team members while fostering a collaborative and innovative work culture

Experience in tactical implementation of content strategy

Travel & Mobility

Ability to travel 5‑10%

Ability to work irregular hours in addition to normal business hours, including nights, weekends, and holidays

Your Impact
The Director, Content Speaker Services, plays a crucial role in leading the content team and clients to ensure content operations success overall. In this role, you will have influence and responsibility over:

Business Development – Organic growth

Content Team Resource Management

Content Team Support, Onboarding & Management

Session/Speaker Data/Change Management

Content Process Flow design and management

Content PM/Data management

Risk/Issue management review

Salary Range: $120k – $150k

Salary is dependent on a variety of factors including but not limited to experience, skills, and location.

GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GPJ expressly prohibits any form of workplace harassment based on any protected class.

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