Director, Account Management

Omnicom Media (OM), the media services division of Omnicom Group Inc. (NYSE: OMC) – delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OM connects best‑in‑class capabilities that enable our full‑service media agencies OMD, PHD, and Hearts & Science to deliver more relevant and actionable consumer experiences, more productive and proactive client experiences, and more collaborative and rewarding talent experiences for the more than 24,000 people serving the world’s leading brands in OM agencies around the globe.

Overview
The Director, Account Management, is a centralized role that will be tasked with driving Influencer strategy and client management within OMG’s dedicated managed service product, Creo. The core responsibility of the role is leading a group of Account Management professionals, leading client/agency communications, presenting campaign strategy and campaign reporting and serving as key point of contact throughout a partnership lifecycle. The role will serve all OMG agencies across the organization, working in symphony with clients and IATs on the execution and amplification of Creator campaigns.

Qualifications

Bachelor’s degree (Marketing/Advertising/Communications preferred)

7+ years of experience within Influencer and preferably media environments

Hands on experience managing Influencer campaigns and client management with blue‑chip companies

Experience working on client business in retail and consumer packaged goods is preferred

Experience managing direct reports

Account Management

Assist in leading communication for OMG, OMC, and Creo clients, including proposal development, commercial agreements, and client communication from initial briefing to completion

Communicate influencer marketing within the digital/paid media ecosystem and aid in the operationalization of service offerings and subsequent value positioning tied to the media environment

Lead client communication across influencer campaign lifecycle from identification to campaign reporting, and possess strong communicative abilities to relay the respective stages to clients

Articulate workback schedules and coordinate internal and external deliverables to keep timelines on track

Develop and maintain relationships with key clients, serving as the primary point of contact for mid‑level client contacts

Practice Excellence

Maintain a constant pulse on the influencer landscape education via thought leadership communication, staying atop of shifts in the industry and emerging trends and be able to communicate the impact to client business

Work in partnership with OMG COE platform teams and channel stakeholders to implement best practices across functions including but not limited to asset development, media amplification, commerce, and measurement

Required Skills

In-depth understanding and mastery of Influencer marketing and an ability to match brand narratives with Creator‑led storytelling

Strong agency account management background and comfort in leading internal and external conversations

Thorough understanding of the Influencer ecosystem including paid and organic roles & responsibilities across platforms including but not limited to creative development, talent perspectives, best practices, and measurement

Excellent relationship building with internal and external stakeholders

Strong communicator and presenter, able to present and articulate persuasive and cohesive presentations and points‑of‑view

Highly analytical with ability to evaluate campaign performance for optimization and contextualization of results in client reporting

Creative minded with ability to translate social trends and influencer archetypes to client business objectives

Understanding of budget maintenance, client billing and payment workflows, and contract and business negotiations

High levels of integrity, autonomy, and self‑motivation

Critical thinking and problem solving tied to implementation of new processes and process improvements

Strong business acumen and the ability to make highly impactful decisions in a timely manner

Strong people mentorship/leadership with comfort providing feedback and developing employees

Benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.

Compensation Range: $140,000—$150,000 USD.

This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in‑office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in‑office days may be adjusted over time, potentially increasing the number of required in‑office days based on business needs.

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