Customer Application Content Specialist

Position:Customer Application Content Specialist

Location: Valley Green, PA

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor‑based products and coaxial and high‑speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol’s High Speed IO Connectors and OverPass Solutions Business Unit is a market leader in high‑speed, high‑bandwidth interconnect solutions used in servers, storage, networking equipment, and data center infrastructure. Our products enable reliable, low‑loss data transmission in some of the world’s most advanced IT and Datacom platforms, helping power the technology behind leading Tier 1 OEMs. With global design, sales, and manufacturing teams, we are growing quickly and continuing to invest in our people and products. This role is a chance to make a real impact as part of a collaborative, fast‑moving team within Amphenol’s decentralized culture, where ideas are heard, initiative is encouraged, and teams are empowered to make decisions with clear accountability.

The Customer Application Content Specialist is responsible for enabling HSIO OverPass customers to achieve maximum value from our products and services by supporting a seamless customer journey through high‑quality technical education and application enablement. This role designs, writes, and produces clear, accurate, and engaging technical content that helps customers, partners, and internal teams correctly install, handle, operate, and troubleshoot HSIO CN products.

This position owns the development of structured learning assets, including installation manuals, technical documentation, presentation materials, visual guides, and video tutorials. These visual assets include CAD‑based and animated learning content, such as 3D animations, used to clearly illustrate product design intent, assembly processes, handling risks, and application best practices—translating complex engineering concepts into practical, easy‑to‑understand application guidance.

Working closely with Engineering, NPI, Product Management, Quality, and Customer Success Enablement Engineers, the Customer Application Content Specialist ensures all content is technically accurate, visually effective, and scalable for global audiences. Through this collaboration, the role helps identify recurring application and process risk areas and translates field learnings and voice‑of‑customer feedback into preventive guidance and best‑practice content. This role plays a critical part in reducing product misuse, improving adoption, and enhancing the overall customer experience.

ATTRIBUTES

Technical Curiosity:

Demonstrates a strong desire to understand how products work and why.

Clarity & Precision:

Communicates complex information clearly, accurately, and consistently.

Quality Mindset:

Maintains high standards for technical accuracy, consistency, and usability.

Creative Thinking:

Applies visual storytelling and modern learning techniques to technical topics.

Collaboration:

Works effectively with engineering, operations, and customer‑facing teams.

Ownership & Accountability:

Takes end‑to‑end responsibility for content deliverables.

Adaptability:

Thrives in a fast‑paced, evolving product and technology environment.

KEY RESPONSIBILITIES
The Customer Application Content Specialist’s key responsibilities include, but are not limited to:

TECHNICAL CONTENT CREATION

Author and maintain technical training documentation, including installation guides, handling procedures, troubleshooting guides, and best‑practice manuals.

Create structured training decks and learning materials aligned with product specifications and use cases.

VIDEO, VISUAL & ANIMATED CONTENT DEVELOPMENT

Own the end‑to‑end creation of CAD‑based visual and animated learning assets, including 3D animations, from concept and storyboard through production, review, and release.

Design and produce video tutorials, visual walkthroughs, and demonstrations that support product installation, usage, and diagnostics, incorporating CAD‑based and animated visuals where appropriate.

Develop storyboards, scripts, and supporting visuals to effectively explain product design intent, assembly and mating sequences, handling risks, and application constraints.

TRAINING CURRICULUM SUPPORT

Support the development of structured training curricula and modular learning paths for customers and internal teams.

Ensure consistency and reusability across training assets.

CROSS‑FUNCTIONAL COLLABORATION

Partner with Engineering, NPI, Product Management, Quality, and Customer Success Enablement Engineers to gather technical input, validate content accuracy, and develop application and training materials that support NPI and product ramp phases, aligned with evolving product designs, manufacturing readiness, and process recommendations.

Capture and synthesize customer and CM feedback, lessons learned, and application challenges into structured content and preventive guidance to inform internal teams and future training materials.

CONTENT GOVERNANCE & CONTINUOUS IMPROVEMENT

Incorporate product changes, lessons learned, and customer feedback into training materials.

Maintain version control and content standards across all training assets. Regularly review and update materials to reflect new products, revisions, and field learnings.

ENABLEMENT & KNOWLEDGE TRANSFER

Support Customer Application Enablement Engineering by providing high‑quality, ready‑to‑use training assets for workshops, onboarding, and customer engagements.

KEY COMPETENCIES

Technical writing and documentation expertise

Ability to translate engineering concepts into learner‑friendly content

Visual communication and storytelling skills

Video scripting and multimedia content development

CAD‑based technical visualization, including creation of 3D animated learning content

Strong organizational and project management skills

Attention to detail and content consistency

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Technical Communications, Instructional Design, or a related field.

5+ years of experience in field service, technical support, hands‑on engineering roles, and/or the creation of technical training deliverables for mechanical designs, connectors, electronics, or other high‑tech industries.

Ability to work directly with engineers and subject‑matter experts to extract, validate, and translate technical information into effective learning content.

Proven ability to structure and produce high‑quality technical documentation, presentations, and video‑based learning assets for professional training and application enablement.

Demonstrated experience creating CAD‑derived visual or animated learning content, including 3D animations, for technical training or application guidance.

Strong understanding of manufacturing processes and quality considerations, with the ability to reflect best practices and risk‑mitigation guidance in training materials.

Experience maintaining training content across product revisions, with attention to version control, consistency, and accuracy.

Strong written and visual communication skills, with the ability to simplify complex engineering concepts for diverse audiences.

Willingness and ability to travel domestically and internationally as required to support business needs, including occasional short‑notice travel.

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