Relationship Manager

Banc Card, an Independent Sales Organization (ISO), partners with over 700 banks and serves more than 75,000 customers across 25 states. Specializing in transaction authorization, processing, and network services, Banc Card supports businesses in accepting credit and debit card payments for their products and services. By fostering strong relationships with industry leaders in point-of-sale (POS) equipment and payment processors, Banc Card offers reliable, competitive solutions tailored to the needs of its clients. Our team is driven by a passion for exceptional customer service.

Role Description
The Relationship Manager will be responsible for building and maintaining strong relationships with clients, ensuring their payment processing needs are met and their satisfaction is prioritized. Key tasks include onboarding new clients, providing ongoing support, addressing inquiries, and identifying opportunities to enhance the client experience through customized solutions. The role involves consistent collaboration with internal teams to ensure seamless service delivery and continued growth. This is a full-time, on-site role located in Charleston, WV.

Qualifications

Strong interpersonal, communication, and active listening skills for client relationship management

Customer service and problem-solving capabilities to address client needs effectively

Basic understanding of payment processing, merchant services, or financial services is preferred

Time management and organizational skills to handle multiple client accounts and meet deadlines

Ability to analyze client feedback and recommend solutions that align with their objectives

Familiarity with Microsoft Office Suite and CRM tools

Bachelor's degree in Business Administration, Marketing, or a related field is preferred

Experience in account management, sales, or financial services is beneficial

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