Sales Coordinator

BASIC PURPOSE
Sales Coordinator will be an efficient back‑up to the property Director of Sales, assisting with all sales functions as directed by the GM/DOS.

DAILY TASKS MAY INCLUDE

Participate in daily stand‑up meeting / manager’s meeting

Complete reader board signage for in‑house meetings or groups

Ensure meeting room is set properly; assign staff to assist with breaks

Visit in‑house clients to greet and ensure all needs are met or exceeded

Complete a minimum 5 proactive sales calls and/or publicity calls (between 9 am – 11:30 am). No other work should be completed during this time… proactive selling only!

Complete electronic campaigns as directed to promote hotel rooms

Complete follow‑up calls on outstanding tentative agreements

Complete follow‑up calls on definite upcoming groups (for rooming lists, cut‑off dates, etc.)

Complete proposals, tentative & definite contracts within 24 hours of contact with the guest

Complete Loss of Business reports

Contact past groups to determine future needs

Complete research on potential groups and transient business (for future proactive calls)

Verify billing, posting of meeting revenues, & collect payment from in‑house groups

Respond to incoming meeting and sleeping room inquiries (avoid voice mail if possible)

Complete and circulate BEOs for upcoming meetings

Conduct site tours for potential guests as well as walk‑ins

Complete LNR and Group tracking as directed; review with GM/FOM for accuracy

Organize your office for tomorrow, including a detailed plan of attack

Other tasks as needed to market hotel in community

WEEKLY DUTIES MAY INCLUDE

Send out property critiques to recently departed groups to solicit feedback & rebook

Complete VIP gift baskets and welcome gifts as needed

Complete and e‑mail Weekly Sales Summary as needed/directed

MONTHLY DUTIES MAY INCLUDE

Review end‑of‑month LNR & Group tracking reports, SOB Variance and Final Pace Reports for the month

Update Marketing Plan with Previous Month’s final Pace and SOB Reports

Review packages sold on brand website to ensure items for packages are available for GSAs

Begin completing Monthly Sales Strategies

Review and update brand website (photos, packages, amenities, etc.)

Review and update 3rd party websites for proper amenities, pictures, driving directions, etc.

KNOWLEDGE AND SKILLS
Education:

No formal education required

Experience:

Experience in hospitality sales required

ENVIRONMENT
PHYSICAL JOB REQUIREMENTS LIFTING/PUSHING/PULLING/CARRYING
Position does not require a great deal of lifting/pushing/pulling or carrying, aside from the normal functions required in an office setting.

Functions of this job includes a minimal amount of bending, stooping and kneeling during the course of a shift.

MOBILITY
Total mobility is required, with outside sales visits, property tours and competitive set driving occurring at the direction of the GM/DOS.

STANDING/WALKING
Position may include a normal amount of standing and walking during the course of a shift.

May require climbing of moderate amount of stairs.

HEARING/VISION/SPEECH

One‑on‑one communication with guests, supervisors, and coworkers is critical

Must be able to receive, understand and give directions within the Sales Department

Must be able to clearly communicate property, company and contract information to clients

Must have exceptional written and verbal skills, as well as ability to compose professional and articulate emails and written communication

Must be able to understand, compile and submit reports in an efficient manner

PROTECTIVE CLOTHING:

No protective clothing typically needed in the performance of tasks required of this position.

No. of employees supervised:

None

Travel required:

Some local travel may be required as directed by the DOS.

Hours Required:

Scheduled days and times may vary based on need.

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