Account Specialist - Cardio Partners - Remote

Summary
As an Account Specialist you’ll oversee and manage client relationships. In this role, you will act as a representative for the company and work with a broad spectrum of clients. The account specialist develops, maintains, and improves client relationships across a large territory. Your duties include engaging with clients to discuss their current program status, identifying their needs, and introducing them to new products or services. Success requires excellent interpersonal skills, confidence, and the ability to manage multiple accounts across multiple regions.

Organizational Impact
In this role for Sarnova, you serve as our brand ambassador, delivering courtesy and a friendly, helpful demeanour in every interaction. You ensure the right product and knowledge are provided at the right time, improving first‑call resolution, customer satisfaction, and ultimately driving growth, retention, and advocacy.

Essential Duties And Responsibilities

Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction

Exercise independent judgment in developing and implementing client account strategies

Analyze client performance metrics and recommend solutions that drive business outcomes

Establish, monitor, and adjust client targets to meet contractual and company goals

Serve as the primary point of escalation and resolution for complex client issues, balancing client needs with company priorities

Engage, train, and consult with clients on effective use of the software to achieve desired results

Lead Quarterly Business Reviews and strategic planning sessions with clients

Identify opportunities for growth, expansion, and improved service delivery across accounts

Collaborate with senior management to influence service offerings and operational improvements

Take a leading role in client presentations, proposals, and contract renewals

Monitor market trends and customer insights to inform strategic recommendations

Promote new services and products in alignment with business objectives

Provide reports and insights on account performance and client health

Live the values of Sarnova

Additional job duties as assigned

Skills/Experience Required

Education: Bachelor’s Degree in Business Management, Business Science, or a related field strongly preferred; High School Diploma or equivalent required

Minimum 2‑3 years of experience managing and supporting customer accounts

Ability to work in a fast‑paced environment with changing client needs and demands

Successful and positive experience working in a remote environment preferred

Knowledge of customer service software, reporting, and CRM systems

Strong organizational skills; ability to manage multiple client accounts and tasks

Independent management of all aspects of the job role, including required goals and business practices in a remote environment

Strong computer skills; basic understanding of MS Outlook, Word, and Excel (F&O)

Decisive thinking and leadership abilities

Excellent interpersonal and client‑relations skills

Negotiation, conflict resolution, and presentation skills

Dynamic and creative problem‑solving abilities

A strong client‑focused mindset

Physical Requirements

Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment

Reach with hands and arms

Talk and hear

See and read, write, and interpret text

Use computer, phone, copier, and other office equipment in the course of a day

Occasionally lift and move objects weighing up to 10 pounds

May be required to travel for business purposes

Ensure confidential information is secured

Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6‑8 hours, frequently is defined as 3‑6 hours, and occasionally is defined as up to 3 hours.

Work Schedule
Employee will be required to work a minimum of forty (40) hours per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including a 401(k) plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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