Sales Account Manager

Position Overview
Millcraft is currently looking for a driven, self‑starting, and motivated Account Manager to join our Detroit team. We are seeking an Account Manager located in Detroit, MI with proven sales experience, open to actively engaging with prospects and generating leads through cold calling. Reporting to the Regional Sales Manager, the ideal candidate will have hands‑on experience driving sales through direct outreach and relationship‑building with potential clients. In this role, you will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to specialized packaging supplies and cutting‑edge equipment, we serve a broad range of industries. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.

Key Responsibilities

Cultivate strong client relationships by understanding their needs and delivering bespoke solutions

Drive profitable growth by presenting and promoting our products and services

Serve as a liaison between clients and internal resources, ensuring seamless communication and resource allocation

Provide expert guidance to Customer Services Representatives, ensuring adherence to quality standards and customer specifications

Lead new business acquisition efforts through proactive prospecting and networking, leveraging various channels including social media

Gather and provide valuable feedback from clients to enhance service offerings and product development

Maintain accurate records of customer information, sales activities, and business opportunities

Prepare compelling presentations, proposals, and price quotations, demonstrating the value of our solutions effectively

Foster collaboration across functional units to optimize operational efficiency and customer satisfaction

Contribute to the development of actionable solutions and best practices through feedback and collaboration

Minimum Qualifications

Bachelor’s degree in business or related field is preferred, relevant experience will also be considered.

3+ years of experience in sales or customer experience role.

Experience in the paper, packing or related industries is a plus.

Proficiency with Microsoft Office Suite required; experience with Microsoft D365 and/or HubSpot preferred.

Willingness to travel within the Cincinnati, Kentucky and Indiana area is required to visit customers and prospects.

Required Skills and Abilities

Proven expertise in sales promotion and business development and/or demonstrated experience managing customer relationships;

Exceptional verbal and written communication skills, with a polished and professional demeanor;

Highly responsive, proactive, and dedicated to providing outstanding customer service;

Strong negotiation skills and the ability to influence and persuade stakeholders;

Excellent organizational, time management, and follow‑up skills, with the ability to focus on achieving goals;

Ability to create presentation‑ready, polished written materials that are effective and aesthetically pleasing;

Self‑motivated, disciplined, and driven to succeed, with a high level of accountability and engagement.

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