Account Manager - St. Louis, MO

Job Description

Position Summary
The Account Manager (AM) is responsible for building, maintaining, and expanding strong relationships with C‑suite level (CEO, CFO, COO), Student Groups and other influencers/decision‑makers in strategically important large accounts within the states of Colorado and Utah. Accounts include, but are not limited to, colleges, universities and technical or vocational schools; network partners; community‑based organizations and coalitions; corporations and service sectors such as police and fire academies and units within a defined geography. The AM will position NMDP Mission for optimal access and partnership within preferred donor segments and develop deep donor insights to drive growth and loyalty. The AM coordinates all activities within their territory in order to recruit potential donors to the registry. This role travels regularly throughout the entire state of Missouri and Kansas and will occasionally visit Iowa and Nebraska as well but will be based out of the St. Louis, MO metro area.

Accountabilities

Develops and executes strategies that create access to students, employees and key contacts within targeted accounts.

Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry.

Develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams.

Uses marketplace intelligence to evaluate partners' business needs and perspective on changing dynamics within the geography, provides sound business recommendations and demonstrates a keen ability to prioritize and execute on current and future opportunities.

Demonstrates knowledge of the cell therapy landscape, including pathways/guidelines, and articulates how NMDP partnership is important to the donor and patients we serve.

Demonstrates focused and comprehensive strategic account planning skills; develops effective business plans to enhance ethnically diverse members through well‑defined strategies and tactics.

Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions.

Required Qualifications
Knowledge of:

Strategic account selling and planning.

Salesforce, Microsoft Office with Excel skills.

Ability to:

Demonstrate strategic thinking, planning and problem‑solving skills.

Have a consultative, results‑driven mindset grounded in how the customer thinks and makes decisions.

Build strong, collaborative relationships with internal and external partners.

Demonstrate a high degree of learning agility, easily adaptable to new, ambiguous or difficult conditions.

Elevated level of self‑awareness with the ability to translate feedback into action.

Excellent oral/written communication skills, including demonstrated ability to follow through.

Identify and meet internal/external customer needs.

Apply flexible and creative thinking when developing new business solutions.

Build consensus, gain buy‑in on responsibilities and facilitate business plans that impact multiple teams.

Strong organizational skills, relationship building skills and project management skills.

Ability to manage conflict and prioritize.

Education and/or Experience

Associates or bachelor's degree in business, healthcare, or related field. An equivalent of related experience may be substituted for a degree requirement.

Minimum total of 3 years of successful account management and/or sales experience.

Additional Requirements

Must have a valid driver's license.

Must be available to travel up to 40%.

Preferred Qualifications

Previous donor/member recruitment experience is a plus.

People management experience.

Previous experience working with cross‑functional teams.

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