Customer Account Manager

Shift: 8am-5pm
Pay Range: up to $75k
Job Description
Job Summary
The Customer Account Manager serves as a trusted advisor to assigned clients, supporting their success through strong relationship management and operational execution. This role acts as the primary liaison between key customers and internal teams, ensuring overall satisfaction, on‑time delivery, and high‑quality service.

Key Responsibilities

Build and maintain strong relationships with key client accounts, serving as their primary point of contact

Address and resolve client concerns, complaints, and service issues in a timely manner

Identify opportunities to grow and expand existing customer accounts

Coordinate with internal teams including Production, QA, Scheduling, and Finance to meet client needs

Communicate effectively with all stakeholders to ensure alignment and execution

Maintain a strong understanding of company products, services, and industry trends

Track and manage key performance indicators (KPIs) that impact client success

Create and maintain accurate reporting, forecasts, and account updates

Ensure product quality, on‑time delivery, accurate costing, and invoicing

Support client retention efforts and minimize churn

Participate in and/or lead regular client meetings (weekly, monthly, quarterly)

Stay responsive to evolving customer goals and business needs

Utilize market data and internal resources to proactively support client growth

Core Competencies

Communication:

Strong verbal and written communication skills with the ability to interact professionally with clients and internal teams

Customer Focus:

Ability to build trust, act as a business partner, and deliver an exceptional customer experience

Teamwork & Collaboration:

Works cross‑functionally to support team and organizational success

Change Management:

Comfortable adapting to change and identifying opportunities for improvement

Initiative:

Self‑starter who takes ownership of tasks and drives results independently

Adaptability & Multitasking:

Strong organizational skills with the ability to manage multiple accounts and priorities

Problem Solving:

Solution‑oriented mindset with a focus on root cause analysis and continuous improvement

Qualifications

3–5+ years of experience in Customer Service and/or Sales, preferably within a manufacturing environment

Strong understanding of customer relationship management and account support

Ability to manage multiple priorities and meet strict deadlines

Proficiency in Microsoft Office (Excel, Word, Outlook)

Strong attention to detail and organizational skills

Ability to create professional reports, correspondence, and documentation

Strong interpersonal and communication skills in a corporate environment

$60,000 - $75,000 a year

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