Vice President, Client Management

Job Description
The role of SVP, Client Management serves as the leader across a major client in the pharma vertical, creating a comprehensive process, operational excellence and managerial oversight to deliver best-in-class creator branded content for all brands within the client’s portfolio.

As a senior leader in the organization, the SVP Client Management lead oversees the client management team and reports to the EVP, Client Management lead. The client management team is responsible for collaborating to build strong agency leadership and client relationships resulting in growth through campaign success, innovation, and development of opportunistic ideas. The SVP, Client Management lead will partner with Influential department leads and Influential internal sales team to unlock opportunities with the client.

Strong leadership skills in motivating a diverse, fast-moving team is imperative. Extreme attention to detail, clear understanding of Influential’s commercial models and ability to navigate Publicis, its leaders and ways of working are critical to success. Juggling multiple clients, stakeholders and partners requires focus, patience and resilience to navigate priorities.

Responsibilities

Knowledge and understanding of the client portfolio and the agency partners within Publicis Groupe

Partnering with Influential discipline leads to ensuring teams have appropriate staffing allocation across capabilities in strategy & analytics, performance media, creator, etc.

Navigating the specific nuances of the pharmaceutical industry and consulting on best practices

Partner with EVP, Client Management lead in the profitability for the client portfolio

Ensure team is trained on all aspects of Influential ways of working and client management processes

Implement training and development with action plans for each employee on team

Have a client first mindset, see challenges, roadblocks, opportunities and pivots needed to support the day to day work

Partner with EVP, Client Management lead to develop and lead client reviews, QBRs, milestone campaigns in support of excellence

Monitor and track client’s performance objectives for all their existing initiatives to ensure program goals are being met/exceeded

Work with teams to ensure the client develops trust in the portfolio team by overseeing client outputs and communication

Ensure team is managing monthly billing reconciliation process and communicate to SVP, Groupe each month

Stay apprised of industry trends and client verticals

Travel for client meetings and in-office meetings (aim to be in-office at least once a week)

Qualifications

Must be based in NYC

10+ years of experience working in a digital or advertising environment required, with a deep understanding of influencer marketing

Considerable experience working within healthcare and/or pharmaceutical brands

Excellent engagement and negotiation skills across, client management, expectation management, and conflict resolution

Experience and/or aptitude for working in a startup environment

Exceptional organizational skills with the ability to handle multiple clients and priorities with discretion

Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients

Thrives within a dynamic and evolving environment, competent at generating process and structure as needed to best activate the team

Knowledgeable of all major social platforms including TikTok, Instagram, Pinterest, and YouTube

Insatiable curiosity and drive to learn and stay up to date on the latest trends and innovations in the social, influencer, and commerce space

Bachelor’s degree or equivalent experience

Benefits
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of its talent and enable every person to grow and thrive. The benefits package includes medical coverage, dental, vision, disability, 401ΰ, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Compensation Range: $180,000- $240,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. The Company anticipates the application deadline for this job posting will be 4/3/2026.

All your information will be kept confidential according to EEO guidelines.

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