ACPS Social Media Marketing Coordinator

Job Summary
ACPS Social Media Marketing Coordinator

Salary: $45,814.91 Annually

Location: Jacksonville, FL

Job Type: Civil Service

Job Number: 2026-06966

Department: OFFICE OF ADMINISTRATIVE SERVICES

Responsibilities
This is paraprofessional work at a lead worker level in coordinating various activities relating to animal placement programs, including delivering messages through social media, and participating in the handling, and technical veterinary care of animals. Work requires knowledge of applicable laws, techniques, methods, and procedures used in governing animal care and control which involves the use of specialized skills which are acquired through a combination of training and considerable on the job experience. Contacts require skills in understanding, influencing, and communicating with others in order to successfully interact with employees and the public. Skills of persuasiveness, assertiveness, and sensitivity to others' point of view are often required to influence behavior, change an opinion, or turn a situation around. The work is semi‑routine in that tasks are covered by procedures or precedents, but some latitude is permitted to consider the most appropriate method, technique, or procedure to follow. The work involves differing situations requiring use of judgment in search for solutions or new applications within one's known experiences. Work is performed in an office, kennel, and field environment where there are some risks and hazards due to the handling of animals, but the hazards are known, somewhat predictable and mostly controllable. Schedule will involve working flex hours, weekends, and evenings. The physical demands are moderate and consist of lifting animals and supplies weighing more than 50 pounds. Operates standard office equipment such as personal computer. Operates a motor vehicle. The work is performed under general supervision where the work assignments are varied, and the worker is permitted some latitude to set own priority subject to supervisor’s approval.

Coordinates various activities and programs relating to animal placement.

Coordinates the selection, placement, and transport of animals by pet placement partners.

Evaluates applications submitted to the division by pet placement partners for accuracy and completeness.

Makes recommendations to supervisory and management staff regarding pet placement partner application decisions.

Ensures that all necessary paperwork is obtained at the time of animal transfer, contractual terms are met, and transfer records are accurately documented.

Seeks out and recruits new pet placement partners locally and outside of the Jacksonville area.

Maintains and routinely updates records of pet placement partners approved to accept animal transfers from the division.

Maintains computerized records documenting adoptions, animal placement, conversations with animal welfare organizations, animal health issues or other topics as required by policy.

Works with animal behavior coordinators and veterinary staff to obtain accurate behavior and medical information to present to pet placement partners.

Provides customer assistance and responds to customer, foster volunteer, and pet placement partner questions via phone, email, social media, and MyJax complaints.

Enters and retrieves data on animals housed at ACPS.

Performs euthanasia as taught by the FACA (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol.

Retrieves and places animals in appropriate areas for holding period, redemption, transfer, playgroup, medical examination, etc.

Collects redemption and adoption fees and maintains records of monies collected and is responsible for balancing daily revenue reports with deposits.

Reports to work location during emergency circumstances such as actual and anticipated natural and man‑made disasters.

Transports animals to offsite locations.

Attends meetings and events as required.

Operates standard office equipment such as personal computers using word, spreadsheet, database, and other related software.

Operates a motor vehicle.

Uses shelter Facebook and Instagram accounts to showcase dogs and cats in need of adoption or special promotion.

Works closely with volunteers and staff to delegate and curate animal photos, videos, and biographies.

Strategically schedules posts on current social platforms for optimum engagement.

Builds presence on new social media platforms.

Writes and edits captions for digital media as well as for in‑shelter signage.

Brainstorms ideas for content and delegates related tasks when appropriate.

Engages in dialog with community members and other city departments.

Demonstrates proficiency in the City of Jacksonville’s competencies.

Performs related work as required.

Knowledge, Skills, and Abilities

Knowledge of applicable laws, techniques, methods, and procedures governing animal care and control.

Knowledge of administration methods, practices, and techniques.

Knowledge of the care and humane treatment of animals.

Knowledge of animal diseases and treatment.

Knowledge of social media marketing.

Some knowledge of animal behavior and training.

Ability to coordinate, monitor and evaluate programs and formulate related policies and procedures.

Ability to handle or restrain large and sometimes dangerous animals.

Ability to perform euthanasia as taught by the FACA (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol.

Ability to communicate effectively both verbally and in writing.

Ability to work effectively with others.

Ability to follow established procedures.

Ability to prioritize work.

Ability to follow verbal and written instructions.

Ability to prepare records and maintain reports.

Ability to operate standard office equipment such as personal computers using word, spreadsheet, database, and other related software.

Ability to operate a motor vehicle.

Ability to use photo/video editing software.

Ability to collaborate with other shelters and other organizations.

Ability to approach writing and marketing creatively.

Ability to create and edit engaging digital content.

Ability to proofread and maintain up‑to‑date and well‑written signage on animal kennels.

Ability to understand current and future trends in digital media.

Ability to be detail‑oriented, to multitask, to work on deadline, and to delegate work to others.

Ability to write, copy edit, and proofread.

Qualifications
Open Requirements/Supplemental Information – Two (2) years of education and/or experience in customer service or program coordination with at least one year of working in an animal hospital, shelter, or related animal facility.

Experience in Microsoft Suite, social media networks, social media marketing, and management tools.

Degree in English, Creative Writing, marketing, Communications, or related field is preferred.

Licensing, Certification, and Registration
• Euthanasia Technician Certification must be obtained prior to completion of probation and must be maintained.

• Must possess and maintain a valid driver’s license during employment in this class.

• Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment in this class.

Other Requirements
The probation period for this class is six months.

This classification performs safety‑sensitive functions and is subject to pre‑employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville’s Drug Free Workplace Policy (0401).

ACPS is part of the City of Jacksonville’s emergency response operations. When pet friendly emergency shelters are open, all full‑time employees are required to report and carry out duties as assigned for the duration of the emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

Benefits
Employees receive 12 paid holidays and a personal leave day as well as 12 weeks of paid vacation during the first year of employment. Health insurance, dental, vision, life insurance, and flexible spending plans are available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on‑time payments.

Equal Employment Opportunity
This job is open to all qualified applicants.

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