Senior Business Relationship Manager

Job Title
Senior Business Relationship Manager

Location
Kennesaw, Georgia

Job Summary
Leads strategic engagement efforts between University Information Technology Services (UITS) and institutional stakeholders. Drives technology alignment with University priorities, identifies and facilitates high‑impact initiatives, and guides the overall department strategy to deliver business value and service excellence. Mentors department staff, oversees complex partnerships, and acts as a trusted advisor to executive leadership.

Responsibilities

Lead the strategic engagement between IT and business units to ensure alignment with institutional goals

Develop and maintain executive‑level relationships across academic and administrative units

Act as a strategic advisor to leadership, identifying opportunities for innovation and transformation

Guide and mentor junior BRMs to support relationship and value management across campus

Establish and refine BRM practices and processes to enhance strategic impact and service delivery

Lead large‑scale initiatives and represent IT in executive steering committees and governance councils

Advocate for business partner needs in IT planning, resource allocation, and prioritization

Translate complex business needs into actionable strategies and proposals with measurable outcomes

Monitors service and project delivery outcomes to ensure value realization and continuous improvement

Required Qualifications

Bachelor’s degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.

Five (5) years of experience in IT‑business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.

Preferred Qualifications

Certified Business Relationship Manager (BRMP® or CBRM®) Certification

Advanced degree from an accredited institution of higher education in a related field.

Experience aligning technology solutions with institutional strategy.

Abilities & Skills

Knowledge of advanced service management, business analysis, and value realization methodologies.

Experience in complex project and portfolio environments.

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills.

Excellent communication skills, including executive‑level presentations.

Proven leadership, mentoring, and stakeholder engagement skills.

Strategic thinking, business acumen, and technology literacy.

Strong analytical, negotiation, and conflict resolution capabilities.

Skilled in building trust‑based relationships and influencing at all levels of the organization.

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite).

Strong attention to detail and follow‑up skills.

Strong customer service skills and phone and e‑mail etiquette.

Travel
Travels between Kennesaw State campuses and locations as required to maintain effective relationships.

Other Information

This position is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P‑Card).

This position may travel 1%–24% of the time.

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. In accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Background Check

Standard Enhanced

Education

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