Agency Manager - State Farm Agent Team Member

Benefits

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

About Our Agency
Elliot Ettenborough is an award-winning State Farm Agent serving individuals, families, and businesses across Tennessee, and he’s built his success by putting people first. Since starting in the insurance industry in 2016, Elliot has focused on creating meaningful relationships, helping customers find personalized coverage, and making a real impact in his community.

Now, he’s looking to grow his team with individuals who want more than just a job—people who are motivated by growth, enjoy connecting with others, and want to be part of something meaningful. In Elliot’s office, you’ll have the opportunity to develop valuable skills, build a long-term career, and make a difference in the lives of customers every day.

Outside the office, Elliot is a husband, father, and active member of the community that supports organizations like Habitat for Humanity Restore, Knoxville Area Rescue Mission, and tnAchieves. He values a team culture that supports both professional success and personal balance.

If you’re looking for a role where your work matters and your growth is a priority, this is a team worth joining.

Role Description
The Agency Manager plays a pivotal role in managing day-to-day service operations to ensure a positive experience for both customers and the internal team. This position requires strong leadership, excellent communication skills, and a commitment to fostering an environment of accountability, transparency, and teamwork.

Primary Responsibilities

Oversee and manage customer service interactions, addressing inquiries, account updates, billing questions, and policy reviews

Coordinate communication and workflow among team members to maintain operational efficiency

Collaborate with underwriting and claims departments to research and resolve customer issues

Track service metrics and provide regular progress reports to the lead agentSupport community engagement and customer outreach efforts

Maintain a positive, motivated team atmosphere, encouraging accountability and transparency

Serve as a reliable leader and morale booster within the office, especially in the absence of the lead agent

Demonstrate integrity and uphold ethical standards in all customer and team interactions

Exhibit flexibility and a willingness to learn and adapt to new challenges

Key Attributes

Strong organizational and interpersonal skills

Ability to lead and inspire a team with positivity and professionalism

Commitment to integrity, transparency, and ethical conduct

Effective problem-solving skills and resourcefulness in coordinating with other departments

Comfortable working in a dynamic environment with evolving responsibilities

Values-driven approach to leadership, reflecting personal principles of honesty and respect

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