Team Lead for Client Services

OPEN TO CANDIDATES PERMANENT IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE MANAGER.

Division/Program Summary
The New York City Department of Health and Mental Hygiene (NYC Health Department)'s Bureau of Hepatitis, HIV, & STIs (BHHS) oversees the City's response to viral hepatitis, HIV, and sexually transmitted infections (STIs). Through a range of programs and collaboration with NYC Health Department units and external partners, BHHS leads testing initiatives; prevention, care, and treatment; epidemiology and surveillance; research and evaluation; training and technical assistance; community engagement; social marketing; policy advocacy; and racial equity and social justice initiatives. The mission of the HIV program is to end HIV transmission, promote the health of all New Yorkers with or vulnerable to HIV, reduce HIV‑related inequities, and combat stigma. The ACE (Assess. Connect. Engage.) Team provides linkage to care and partner services, connecting newly diagnosed persons to HIV clinical care and measuring outreach through Data to Care (D2C) activities.

Job Duties and Responsibilities

Supervise ACE team Program Coordinators on the provision of linkage to care and partner services.

Assure and monitor the technical competencies of all staff in the provision of linkage to care and partner services.

Collaborate with other Team Leads and program leadership on the organization, implementation, and monitoring of client services.

Support ACE citywide operations by establishing and maintaining effective communications with HIV medical providers and monitoring logistics with NYC medical and social services providers.

Supervise and train staff in activities related to HIV case and partner investigation and assist in assessing and identifying training needs.

Conduct routine quality improvement and assurance using ACE data management systems to ensure compliance with documentation and follow‑up procedures, prioritizing case investigations and ensuring thoroughness of narratives and partner notifications.

Generate reports and conduct data analysis to review compliance with timeliness of case investigation and partner services; work with supervisors to evaluate productivity and recommend program improvements.

Review the efficiency and effectiveness of disease intervention activities, make changes as appropriate, and evaluate impact; participate in planning and organizing activities through meetings, conference calls, and other means of input.

Benefits

Premium‑free health insurance plan saving employees over $10K annually.

Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.

Public sector defined benefit pension plan with steady monthly payments in retirement.

Tax‑deferred savings program.

Robust Worksite Wellness Program offering resources and opportunities to stay healthy while serving New Yorkers.

Work From Home Policy: Up to two days per week from home may be available for this position.

Job Security compared to private sector employment.

Commitment To Equity
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on legally protected status or characteristics such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Minimum Qualifications

Bachelor's degree and four years of progressive clerical/administrative experience with independent decision-making concerning program management; 18 months in an administrative, managerial, executive or supervisory capacity, supervising staff performing work of more than moderate difficulty.

Associate degree or 60 semester credits and five years of progressive experience as above; 18 months in an administrative, managerial, executive or supervisory capacity.

High school diploma or equivalent with six years of progressive experience as above; 18 months in an administrative, managerial, executive or supervisory capacity.

Education and/or experience equivalent to any of the above; candidates must possess the required 18 months of supervisory experience.

Additional education above the high school level may substitute for the general clerical/administrative experience (up to 30 semester credits for 6 months of experience).

Preferred Skills
Excellent data management skills ; strong oral and written communication and interpersonal skills; knowledge of public health and STIs; ability to handle multiple and diverse assignments; experience supervising employees and completing performance evaluations; proficiency in Microsoft Excel, Word and Access.

55a Program
This position is open to qualified persons with a disability who are eligible for the 55‑a Program. Candidates should indicate at the top of their resume and cover letter that they wish to be considered through the 55‑a Program.

Public Service Loan Forgiveness
Prospective City employees may be eligible for federal loan forgiveness programs and state repayment assistance programs. More information can be found at https://studentaid.gov/pslf/.

Residency Requirement
New York City residency is generally required within 90 days of appointment. City employees who have worked for the City for two continuous years may also be eligible to reside in select counties. Discuss the residency requirement with the agency representative at the time of interview.

Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on legally protected status or characteristics.

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