Partnerships Manager

Partnerships Manager# Partnerships ManagerWalnut Creek, CA 94598## OverviewSalary Range$100,000.00 - $160,000.00 SalaryPosition TypeFull TimeJob ShiftAnyEducation LevelHigh School or GEDCategoryMarketing & Business Development## DescriptionThe Partnerships Manager is responsible for developing, nurturing, and supporting a broad and diverse portfolio of referral and community partners across Sierra Health & Wellness’s service regions. This role focuses on relationship-building, partner education, community engagement, and referral support ensuring partners have a seamless, positive experience. This role serves as a collaborative liaison, ensuring partners feel supported and informed while helping the organization expand access to care.Essential Functions* Build and strengthen relationships with diverse referral sources including health systems, outpatient providers, schools, EAPs, county programs, and community organizations.* Conduct outreach meetings, presentations, and educational sessions to increase awareness of Sierra’s programs and referral pathways.* Identify new partnership opportunities and expand presence in assigned territories.* Represent the organization at community events, trainings, conferences, and networking functions.* Maintain consistent communication with assigned partners through in-person visits, calls, emails, and virtual meetings.* Provide timely updates and assistance to partners regarding referrals, patient transitions, and service options.* Document all partner interactions and follow-up tasks in the CRM daily.* Monitor partner satisfaction and identify opportunities to strengthen the relationship.* Coordinate with Admissions, Clinical, Marketing, and Leadership teams to address partner needs and resolve issues.* Report field trends, opportunities, challenges, and partner insights to leadership.* Support organizational initiatives by providing real-time feedback from the field.* Maintain accurate CRM documentation for all activities and partner interactions.* Submit weekly and monthly reports summarizing activity levels, trends, wins, and challenges.* Track referral trends and engagement patterns to guide strategic planning.Other Duties and Responsibilities* Participate in proactive team efforts to achieve a positive, supportive workplace culture that encourages teamwork, accountability, and professional growth.* Provides strong leadership, setting clear expectations and modeling professional standards.* Communicates clearly and effectively with staff, clients, families, community partners, and regulatory agencies.* Perform other duties as assignedCompetency* Strong interpersonal and communication skills.* Ability to build trust quickly and maintain long-term relationships.* Organizational and time-management skills with high attention to detail.* Ability to work independently while being collaborative.* Problem-solving skills and adaptability.* Proficiency with Microsoft Office and CRM platforms.Supervisory ResponsibilityThis position has no supervisory responsibilities.Work Environment* Office and healthcare environments with regular travel to partner locations.* Working indoors primarily with occasional outdoor or event-based activities.May involve working in close proximity to others and occasional interruptionsPhysical Demands* Prolonged periods of driving, sitting, presenting, or computer work.* Must be able to lift up to 15 pounds occasionally.Travel RequiredFrequent local and regional travel; occasional out-of-state travel for conferences or organizational needs.Required education and experience* High School diploma or GED required.* 1–3 years of experience in healthcare outreach, partnerships, business development, or community engagement.* Experience using CRM systems and Microsoft Office Suite.Preferred education and experience* Bachelor’s degree in Business, Marketing, Communications, Social Services, Public Health, or related field.* 3–5 years of experience in healthcare outreach, provider relations, or referral development.* Prior experience in behavioral health or addiction treatment.* Experience working with hospitals, outpatient providers, county agencies, or community programs.Work authorization/security clearance requirements:* Valid Driver’s License.
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