Premium Manager

Premium Manager
Location: University of Missouri, Columbia, MO

Unit Description
Sodexo Live! at the University of Missouri provides premium food service, hospitality, and event management across campus venues, supporting both daily dining operations and large‑scale athletic and special events.

Job Overview
The Premium Manager will oversee all food and beverage operations within the premium clubs, ensuring a high‑end experience for guests. The role involves leading club operations, delivering elevated hospitality that exceeds fan expectations while maximizing revenue and controlling expenses effectively. Responsibilities include planning and preparation in advance of events, hands‑on management during events, and organizing post‑event closing and cleanup. The manager will also ensure guest satisfaction, direct club staff in service, sales, cash handling and operational duties, and work closely with departments such as Catering, Culinary, and Administration to keep operations running smoothly.

Essential Responsibilities

Oversee daily operations across multiple premium clubs, ensuring consistent execution of service standards, food and beverage quality, and guest experience.

Coordinate staffing and scheduling across clubs to ensure optimal coverage and performance during events and non‑event days.

Lead and mentor club supervisors and team members, fostering a culture of hospitality, accountability, and continuous improvement.

Serve as the primary point of contact for premium club operations, collaborating with internal departments such as Culinary, Catering, Event Services, and Facilities.

Monitor and manage inventory, labor, and expenses across all assigned clubs, ensuring alignment with budgetary goals and operational efficiency.

Ensure compliance with health and safety regulations, food handling standards, and company policies across all premium venues.

Collaborate with the Director of Premium and fellow Premium Managers to align strategies, share best practices, and contribute to overall departmental success.

Qualifications / Skills

Bachelor’s degree or combination of education and experience.

1‑2 years of previous leadership experience within a diverse food and beverage environment, including management of a large staff and focus on exceptional client and customer service.

Venue catering/concessions experience and multi‑site experience preferred.

Experience across a broad range of premium dining styles including buffets, premium presentations and action stations, plated meals, ala carte service, and table‑side preparations.

Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.

Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.

Proven ability to work effectively with all levels of staff and management; ability to promote and participate in team‑based initiatives.

Self‑starter who can work independently and on several tasks/projects simultaneously, contributing to functional areas beyond retail operations.

Other Requirements

Able to work effectively and safely while subject to wet floors, temperature extremes, and excessive noise; must lift up to 50 pounds and maneuver in a tightly‑quartered environment.

Hours may be extended or irregular to include nights, weekends and holidays.

Benefits

Health Savings and Flexible Spending Accounts

Life and Disability Insurance

Accident, Critical Illness, and Hospital Indemnity Coverage

Identity Theft Protection

Adoption Assistance

Salary: $75,000 - $85,000 per year

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

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