ACCOUNT MANAGER

Job Description
UHS National Call Center (a UHS company)

Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.

Position Summary
The Account Manager is responsible for achieving the desired utilization of the organization’s continuum of care through sales and marketing principles while maintaining strong relationships with key customers. This position will be actively involved in designing, creating, and delivering marketing programs to support expansion and growth of company services, products, and brand. The role involves discussions related to a wide variety of issues for potential sales growth opportunities and future projects while managing a variety of digital assets, marketing campaigns, and digital touch points.

This position will own the development and implementation of strategies for target customer channels, maintenance of analytics, metrics, and campaign reporting. Working on behalf of the UHS hospitals, it is accountable for understanding budgeted referral calls for each facility and the market overall and for generating the required budgeted referral calls.

The Account Manager is responsible for implementing the facility’s strategic sales plan, enhancing the facility’s brand/image, effectively managing the assigned territory and accounts, and working to achieve departmental and facility business development goals.

Hours are based on departmental and facility needs and may include day, evening, and weekend hours, as directed by the department head.

Must reside in the state of Georgia.

Essential Job Duties/Responsibilities

Acts as liaison between the facility and referral sources and implements service-oriented action plans responsive to referral source needs, serves as a resource and representative to the community, and conducts facility tours to key stakeholders.

Assesses, develops, and implements sales activities to achieve maximum market penetration among assigned accounts and identifies potential accounts in targeted market segments. Develops and communicates appropriate sales messaging for each program offered and for each target audience. Monitors referral inquiries and admissions statistics daily. Conducts ongoing analysis to ensure the appropriateness and effectiveness of weekly sales action plans.

Identifies and builds a strategic sales plan for existing and potential referral sources within the assigned territory and target markets. Builds and maintains positive and productive relationships with existing referral sources and identifies additional ones.

Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles, competitive profiles, and updates as required by the Director of Business Development. Completes all required reports and requests for information in a timely manner.

Maintains current awareness of industry and anticipates changes or trends in the target market and utilizes this information in developing and modifying weekly sales action plans, as well as providing recommendations to overall business development planning strategies.

Responsible for maintaining up-to-date information in MedSeries 4/MIDAS/MEDIK, including documentation of daily contacts and accurate account information. Displays proficiency in utilizing proprietary reports to appropriately plan sales activity.

Facilitates positive, timely, and accurate communication. Encourages cooperation and utilizes problem-solving skills to build and secure relationships among the facility, the referral source, the patient, their family, and the community.

Attends and actively participates in the Business Development team meeting and provides appropriate marketing reports, updates, and Service Recovery opportunities to the Director of Business Development on a timely basis. As required by the Director of Business Development and facility needs, participates in off-hours sales and community activities.

Benefit Highlights

Challenging and rewarding work environment

Competitive Compensation & Generous Paid Time Off

Excellent Medical, Dental, Vision and Prescription Drug Plans

(K) with company match and discounted stock plan

SoFi Student Loan Refinancing Program

Career development opportunities within UHS and its + Subsidiaries!

Qualifications
Job Requirements

Bachelor's Degree Required, Master's preferred.

3-5 years of related work experience required. 5-8 years of related work experience preferred.

Must possess demonstrated business development concepts and sales abilities.

Knowledge of and skills in the application of marketing and sales principles.

Excellent written and oral communication skills.

Proficient in data collection analysis and interpretation.

Competency in computer usage and Microsoft Office suite.

Required Travel: % Local

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