Affidavit Specialist

divh2Affidavit Specialist (Remote

Spanish Bilingual Required)/h2pPosition: Affidavit Specialist (Remote

Spanish Bilingual Required) Pay Rate: $18.00

$18.50/hour Schedule: Monday

Friday, 7:00 AM

4:30 PM (Overtime as needed) Location: Mesa, AZ 85201 (Remote Position) Employment Type: Temp-to-Hire/ph3Job Summary/h3pThe Affidavit Specialist is responsible for the intake and processing of customer and citizen inquiries received via email and other channels. This role requires strong attention to detail, the ability to manage high-volume workloads, and excellent communication skills./ppThis is a remote position requiring fluency in Spanish. The specialist will regularly process and respond to communications in Spanish, as a high volume of incoming inquiries are received in Spanish./ppTypical requests include:/pulliResponding to citizen inquiries regarding notices, next steps, and status updates/liliProcessing and recording documents related to liability, hearings, payments, and correspondence/liliProviding required documentation to customers and citizens/liliOpening, sorting, and scanning incoming mail/li/ulh3Key Responsibilities/h3ulliEvaluate and process high volumes of customer and citizen requests in accordance with business rules and applicable statutes/liliReview, process, and respond to emails and correspondence in Spanish and English/liliDevelop a strong understanding of client-specific processes to ensure accurate and timely service/liliMaintain alignment with company standards and operational requirements/liliDeliver exceptional customer service/liliProcess internal requests from operational and support teams/liliMeet and maintain assigned service level agreements (SLAs)/li/ulh3Qualifications

Requirements/h3ulliFluent in Spanish (required

must be able to speak, read, and write professionally)/liliHigh School Diploma or equivalent/liliMinimum of 1 year of data entry experience required/liliData entry speed of 40 WPM/liliIntermediate computer skills (Microsoft Word, Outlook, Excel, SharePoint)/liliStrong verbal and written communication skills/liliAbility to work independently and make sound decisions/liliStrong problem-solving skills and judgment on when to escalate issues/liliProfessional demeanor with the ability to collaborate across teams/liliAbility to work effectively in a remote environment/li/ulpAdditional Requirements:/pulliDrug and background screening/liliFingerprinting/liliReliable transportation (for any potential on-site requirements)/liliAbility to sit or stand for extended periods and work on a computer for full shifts/li/ulh3Benefits (Employee Contribution)/h3ulliHealth Insurance/liliHealth Savings Account (HSA)/liliDental Insurance/liliVision Insurance/liliFlexible Spending Accounts (FSA)/liliLife Insurance/liliRetirement Plan/li/ulh3Equal Opportunity Employer/h3pAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status./p/div