Affidavit Specialist

Affidavit Specialist (Remote Spanish Bilingual Required)

Position: Affidavit Specialist (Remote Spanish Bilingual Required) Pay Rate: $18.00 $18.50/hour Schedule: Monday Friday, 7:00 AM 4:30 PM (Overtime as needed) Location: Mesa, AZ 85201 (Remote Position) Employment Type: Temp-to-Hire
Job Summary

The Affidavit Specialist is responsible for the intake and processing of customer and citizen inquiries received via email and other channels. This role requires strong attention to detail, the ability to manage high-volume workloads, and excellent communication skills.
This is a remote position requiring fluency in Spanish. The specialist will regularly process and respond to communications in Spanish, as a high volume of incoming inquiries are received in Spanish.
Typical requests include:
Responding to citizen inquiries regarding notices, next steps, and status updates
Processing and recording documents related to liability, hearings, payments, and correspondence
Providing required documentation to customers and citizens
Opening, sorting, and scanning incoming mail
Key Responsibilities

Evaluate and process high volumes of customer and citizen requests in accordance with business rules and applicable statutes
Review, process, and respond to emails and correspondence in Spanish and English
Develop a strong understanding of client-specific processes to ensure accurate and timely service
Maintain alignment with company standards and operational requirements
Deliver exceptional customer service
Process internal requests from operational and support teams
Meet and maintain assigned service level agreements (SLAs)
Qualifications & Requirements

Fluent in Spanish (required must be able to speak, read, and write professionally)
High School Diploma or equivalent
Minimum of 1 year of data entry experience required
Data entry speed of 40 WPM
Intermediate computer skills (Microsoft Word, Outlook, Excel, SharePoint)
Strong verbal and written communication skills
Ability to work independently and make sound decisions
Strong problem-solving skills and judgment on when to escalate issues
Professional demeanor with the ability to collaborate across teams
Ability to work effectively in a remote environment
Additional Requirements:
Drug and background screening
Fingerprinting
Reliable transportation (for any potential on-site requirements)
Ability to sit or stand for extended periods and work on a computer for full shifts
Benefits (Employee Contribution)

Health Insurance
Health Savings Account (HSA)
Dental Insurance
Vision Insurance
Flexible Spending Accounts (FSA)
Life Insurance
Retirement Plan
Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.