Affidavit Specialist

Affidavit Specialist

The Affidavit Specialist is responsible for the intake and processing of customer and citizen inquiries and requests received via email, mail, fax, and other sources. Typical requests include:
Questions and inquiries from citizens regarding receipt of notices, next steps, and status updates
Processing and recording documents pertaining to liability, hearings, payments, and other correspondence
Providing necessary documents to customers and/or citizens as required
Opening, sorting, and scanning incoming mail
Responsibilities:

Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules and statutes
Become thoroughly familiar with the business rules for each customer and deliver timely, accurate service
Ensure alignment with business requirements and company standards
Provide exceptional customer service to citizens
Process internal requests from operational or support teams as required
Adhere to assigned service level agreements (SLAs)
Requirements:

Drug and background screening
High school diploma or equivalent
Fingerprints
Reliable transportation
Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
Data entry speed of 40 WPM
Strong verbal and written communication skills
Minimum of 1 year of data entry experience required
Demonstrated ability to work and problem-solve independently, with sound judgment on when to escalate issues
Ability to make sound decisions and accept/act upon constructive feedback
Professional demeanor and ability to work collaboratively with various teams and departments
Ability to operate effectively and reliably in both office and remote environments
Must be capable of sitting or standing for extended periods
Must be capable of reviewing data and/or images on a computer monitor for extended periods (typically 8-hour shifts)
Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.